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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Worked Great For Years
on March 10, 2014
Posted by: NorthTexasBill
from Plano, TX
I have used TurboTax to file multiple federal and state returns for over ten years. This year I only needed to do my own federal return. Because of my familiarity with TurboTax, I was able this year to use the Basic package for the first time. And electronic filing is quick and easy. In fact, I was notified of my 2013 return being sent to the government before I started on this review! I heartily recommend TurboTax to everyone for preparation of their individual tax returns.
What's great about it: I like being led through the process first. Then I can focus on specific forms and entries
What's not so great: TurboTax now forces me to pass through all the prior work when resuming from an intermediate stopping point.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY
on March 11, 2014
Posted by: Jflipo95
from Southside, AL
I have been using TurboTax for many years and even though I have property I can never have enough deductions to excel the standard deduction. Is there a way to bypass this step.
What's great about it: Step by step instructions
What's not so great: No 1040 EZ
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Aging With Turbo Tax
on March 11, 2014
Posted by: RetiredBobby
from Stephenville TX
Aging has enough difficulties without our taxes becoming more of a burden. Turbo Tax walks us through the changes every year and keeps them simple so we don't have to worry about forgetting something and re-doing the math over and over just to make sure there is not an error. Will continue using every year!
What's great about it: Loads prior information
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 11, 2014
Posted by: Jeiji
from Miami FL
Good will use next year
What's great about it: mostly easy to follow
What's not so great: too many adds
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good, reliable, TurboTax
on March 11, 2014
Posted by: NClaire
from Fort Myers, FL
I have used Turbo Tax ever since it came on the market years ago and I return every year. I have had difficult returns with schedules and multiple forms to my more recent easy returns.
Either way, I am able to do my returns in about 1-3 hours depending on complexity. I have yet to have any problems. Having done my returns by hand before Turbo Tax came along, I am so grateful for Turbo Tax.
It's a great product and easy to purchase.
What's great about it: Fast, Efficient, Knowledgeable
What's not so great: Explanations don't often speak to common person.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Experience
on March 11, 2014
Posted by: Devinmo
from Englewood,Fl
Each step was made easy by the software . I could make an entry stop come back couple of hours or days later and start where I had left off. VERY user friendly.
What's great about it: Easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT 2013
on March 11, 2014
Posted by: ArtR304
from Florida
Using Turbo Tax is always enjoyable. It does everything without me having to understand the tax codes, what an eligible deduction is, or where to find the answer to a question.
The "back" feature takes you back to the beginning of a section and will not let you return to where you were.
At the end, TT asks me to let it do my Florida state taxes. TT should be smart enough to know that Florida does not have state taxes.
What's great about it: Liked almost all of the features
What's not so great: Did not like the "Back" feature or it asking to do my state taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing Customer Service!
on March 11, 2014
Posted by: Sweetkasia
from Baytown, TX
I have completed my family's taxes for the past three years and always found Turbo Tax to be the quickest and painless method in filing. This year I was presented with some questionable issues and although I breezed through my federal returns, I had an issue with my state returns. After printing my state tax return and reviewing the document, I felt extremely uncomfortable mailing the document so I contacted Turbo Tax and providing my situation is unique, I have never found a company that would stay on the line with you step by step for over three hours. I had the pleasure of working with Karon stationed in Colorado. She was absolutely wonderful and given the time, very patient with my issue. She made sure she was there till the very end when I hit by print button. I highly recommend Turbo Tax if you are the kind of person who likes to see your finances through compared to having someone else do it for you, not to mention being in the comfort of your own home (especially while you have two children running around on a dreary day). I will continue using Turbo Tax with the utmost confidence years to come. Thank you Karon!!!!!
What's great about it: Ease, Affordability, Convenience and Excellent Customer Service
Pros: I had a baby, My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com