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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
TT 2013
on March 11, 2014
Posted by: ArtR304
from Florida
Using Turbo Tax is always enjoyable. It does everything without me having to understand the tax codes, what an eligible deduction is, or where to find the answer to a question.
The "back" feature takes you back to the beginning of a section and will not let you return to where you were.
At the end, TT asks me to let it do my Florida state taxes. TT should be smart enough to know that Florida does not have state taxes.
What's great about it: Liked almost all of the features
What's not so great: Did not like the "Back" feature or it asking to do my state taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing Customer Service!
on March 11, 2014
Posted by: Sweetkasia
from Baytown, TX
I have completed my family's taxes for the past three years and always found Turbo Tax to be the quickest and painless method in filing. This year I was presented with some questionable issues and although I breezed through my federal returns, I had an issue with my state returns. After printing my state tax return and reviewing the document, I felt extremely uncomfortable mailing the document so I contacted Turbo Tax and providing my situation is unique, I have never found a company that would stay on the line with you step by step for over three hours. I had the pleasure of working with Karon stationed in Colorado. She was absolutely wonderful and given the time, very patient with my issue. She made sure she was there till the very end when I hit by print button. I highly recommend Turbo Tax if you are the kind of person who likes to see your finances through compared to having someone else do it for you, not to mention being in the comfort of your own home (especially while you have two children running around on a dreary day). I will continue using Turbo Tax with the utmost confidence years to come. Thank you Karon!!!!!
What's great about it: Ease, Affordability, Convenience and Excellent Customer Service
Pros: I had a baby, My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Major problem with updates
on March 11, 2014
Posted by: jmlong
from Chattanooga, TN
In all the years I have used TurboTax, I have never had the problems trying to update this software that I did this year. I had to update by becoming the system administrator and running the program in that mode, this was after uninstalling the program and reinstalling! Also, when I tried to view the forms directly, the program crashed every time. If next year's version is as bad as this year's, I will go to another product.
What's great about it: Program worked perfectly UNTIL update section
What's not so great: Update section was horrible
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good
on March 11, 2014
Posted by: Lawless6373
from Texas
I've use TurboTax for many years. I continue to buy it rather than use a free copy because it seems so much easier. This year, it took only about an hour to complete and file.
Thanks...
What's great about it: Import data from last year
What's not so great: The summary pages go to top instead of bottom and continue button
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Sales Tax
on March 11, 2014
Posted by: Seabluff
from Port Angeles, WA
TurboTax told me to ask for email when sales tax calculator was available from IRS. Never got an email. Had to go to the IRS web site for calculation and entered it manually on Schedule A.
What's great about it: Gets easier every year. Loved the e-file and auto-pay
What's not so great: No sales tax calculator.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
HIdden costs
on March 11, 2014
Posted by: thatguy858
from wichita,ks
This program would be alright if it wasnt for the hidden fees that you don't know about until you try to file for the state. First you pay for the program and then you pay for it to figure the state tax then another charge to file the state. If I would have known that I would have never bought the program.
What's great about it: Program was easy to use
What's not so great: Hidden fees not shown on the box
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic
on March 11, 2014
Posted by: wood165
from Lakebay, Wa
Fast, easy and made me feel like a pro doing my return. Have used Turbo Tax for several years and will continue to.
What's great about it: very easy to use, informative
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Experience was good - May upgrade next year
on March 11, 2014
Posted by: MabelWinnie
from Homosass, Fl
I have used Turbo Tax for the past 10 years. I find it easy to use. I find that I like the Deluxe version as it is easier to use with stocks, interest, dividends and mutual funds. Our state doesn't have a state tax so I don't need the combined version.
I highly recommend Turbo Tax. Also, I am retired and in my mid 70's and it's still easy to use.
I highly recommend Turbo Tax. Also, I am retired and in my mid 70's and it's still easy to use.
What's great about it: East to use. Prior year information upgraded automatically which makes a good guide line for entering current year data
What's not so great: I bought the Basic this year vs the Deluxe w/o state filing. I think the Deluxe was a little more helpful.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com