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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
TT Review
on March 12, 2014
Posted by: JohnH11
from Richardson, Tx
I would like to see the order reversed -- as I finish a section place it at the bottom so that the next section is on top; so I don't have to skip over all of the finished sections to get to the next. And, place the Next/Back buttons at both the top and bottom. Yeah, I know, I'm lazy!
What's great about it: Easy guide concept
What's not so great: income and deductions sections
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rad Refund
on March 12, 2014
Posted by: ERICAL7863
from Boston, MA
There was glitch in the signing form at the end of the online tax process, luckily your customer service representative was able to screen share guide me to the desktop version and we completed my return successfully!
What's great about it: Excellent Customer Service
What's not so great: Glitch in the online version
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Good --
on March 12, 2014
Posted by: Pompie1999
from Morristown, TN
I love the step-by-step guides and the way it pulls information from the previous year. That often reminds me that I have to go find a particular document because what I did last year is right on-screen. Great product
What I don't love is that it keeps trying to sell me the state tax program even though my return doesn't require one. My state, TN, is basically a no income tax state except in rare circumstances. I'd love to see something built into the program at the end to tell me whether I actually need to file the state income tax or not.
What's great about it: Great step-by-step guides to take you easily through the process
What's not so great: Keeps trying to sell me the State Tax software even though my state only requires taxes in rare circumstances.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Outstanding refund
on March 12, 2014
Posted by: Mike7172
from Maysville, NC
Was always afraid to do this myself due to mistakes, but this made it so easy that even i couldn't mess it up. Thank you.
What's great about it: Very easy to understand
What's not so great: N/A
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 REVIEW
on March 12, 2014
Posted by: jkropil
from Fort Myers, FL
thanks for an easy review and filing
What's great about it: GREAT and easy
What's not so great: none known for basic review
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
like getting refund back quickly
on March 12, 2014
Posted by: goinghome
from Harvest, Alabama
Your package is easy to use plus you give audit protection. You make sure that there is no errors that Turbo Tax can see so you have high confidence level that your return will not run into any problems
What's not so great: don't see any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I got more back than expected
on March 12, 2014
Posted by: MShaw524
from Maben, MS
Did my taxes this year through Turbo Tax and got back more than I expected. Great Software. Would recommend it to anyone.
What's great about it: Everything was perfect
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
OK, not great
on March 12, 2014
Posted by: Chipes
from Minnesota
It would be nice if you could ask the tool for tips. Example - based on my data what adjustments could I have made to minimize my effective tax rate.
What's great about it: Step by step approach is always good - makes sure you don't miss anything.
What's not so great: I found some of the 'less common' issues to be cumbersome. #1099-Misc#.
Written by a customer while visiting turbotax.intuit.com