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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Outstanding refund
on March 12, 2014
Posted by: Mike7172
Was always afraid to do this myself due to mistakes, but this made it so easy that even i couldn't mess it up. Thank you.
What's great about it: Very easy to understand
What's not so great: N/A
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty Good --
on March 12, 2014
Posted by: Pompie1999
I love the step-by-step guides and the way it pulls information from the previous year. That often reminds me that I have to go find a particular document because what I did last year is right on-screen. Great product
What I don't love is that it keeps trying to sell me the state tax program even though my return doesn't require one. My state, TN, is basically a no income tax state except in rare circumstances. I'd love to see something built into the program at the end to tell me whether I actually need to file the state income tax or not.
What's great about it: Great step-by-step guides to take you easily through the process
What's not so great: Keeps trying to sell me the State Tax software even though my state only requires taxes in rare circumstances.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rad Refund
on March 12, 2014
Posted by: ERICAL7863
There was glitch in the signing form at the end of the online tax process, luckily your customer service representative was able to screen share guide me to the desktop version and we completed my return successfully!
What's great about it: Excellent Customer Service
What's not so great: Glitch in the online version
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT Review
on March 12, 2014
Posted by: JohnH11
I would like to see the order reversed -- as I finish a section place it at the bottom so that the next section is on top; so I don't have to skip over all of the finished sections to get to the next. And, place the Next/Back buttons at both the top and bottom. Yeah, I know, I'm lazy!
What's great about it: Easy guide concept
What's not so great: income and deductions sections
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, please
on March 12, 2014
Posted by: ringen
Zero problems; if any, easily corrected. Been with the program since 2009 and will continue. My thanks.
What's great about it: Just follow the directions!
What's not so great: My older computer; quicker next year
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great Time Saver and Deduction Finder
on March 12, 2014
Posted by: Fyoung47
Turbo Tax is a great product! I have been using it for over 20 years and would recommend it even if you just use the short form.
What's great about it: User Friendly
What's not so great: Could explain some deductions better without have to go to IRS site
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Suggestions
on March 12, 2014
Posted by: jerryakabear
give capability of organizing some my entries from year to year,
example:
example:
In 2012 i had 7 mutual funds. When I did my 2013 return i Had added two more funds. Tiurbo Tax forced my to list/enter these last after the prior year's entry. I wanted to reorganize the new list, but couldn't find a way to do this, without retyping the entire list according to my desires, i.e. alphabetically.
Other list include dvidend payers, IRA sources, etc.
What's great about it: pretty much all
What's not so great: rigidity....see below
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on March 12, 2014
Posted by: dlunsford
They make it easy by walking you through every step and can retrieve w2 details from employer's if available access. I have used turbo tax for the last seven years.
What's great about it: Very easy to use
What's not so great: I liked everything
Written by a customer while visiting turbotax.intuit.com