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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Great Help
on March 18, 2014
Posted by: mstdave
from canton,ohio
it's great has every thing you need to do it right and easy to use i was done in no time at all about a half hour thanks
What's great about it: makes it easy
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so pleased
on March 18, 2014
Posted by: DonR2732
from Akron, oH
Since I have been a tax counselor for AARP for 18 years, I find many of your "features" to be cumbersome. Why don't you automatically switch to summary pages for items such as dividends, interest, and charities. Having to fill in a separate input sheet for every detail is ridiculous....maybe offer a choice between novice and experienced preparer.
I can see where the detail might be advantageous for a first-timer, but I've used your product for about 15 years, and find that each subsequent year requires more time due to your simplification.
What's great about it: reasonably straight forward
What's not so great: Too much detail in construction. How about a scratchpad for charities?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
BASIC, 2014, skip EIN
on March 18, 2014
Posted by: EMCJIM
from Flanders, NJ
Input the W-2 info, get to the EIN. Apparently the software is supposed to be smart enough to find the complete employer info from only the EIN. Hah! Twice the computer froze had to be restarted. I even uninstalled TurboTax after the first time & re-installed. The answer is to bypass the initial EIN, and then type all the info manually. For years, I have used an Excel spreadsheet to do my taxes. After trying turbo-tax, I would say it probably took more time than the alternative. Namely, copy-&-paste the numbers, one-by-one, from the Excel file to the IRS-provided PDF files.
What's great about it: led thru the entire process in a logical way.
What's not so great: EIN is a BIG problem -- computer crashes!!!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Better than an accountant
on March 18, 2014
Posted by: MarianPO
from Miami, Florida
Instructions are explicit, but could be more so. For example, my husband's retirement 1099-R had the right gross distribution on line 1, but 2b said "Taxable amount not determined." As a result, 2a (Taxable amount) was blank. Did the program use the amount on 1 or the blank #$0) on 2a? Are we cheating, i.e., pretending he received no retirement distribution?
From the summary, I'm guessing the program did use the right pension distribution, but I wish the explanation made it clear.
What's great about it: Guides you through everything
What's not so great: Could be a little clearer about what was included in income
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax vs Any Tax Preparation Service
on March 18, 2014
Posted by: Cullenjrtf
from Crestview, FL
I am retired after 28 years of preparing tax returns for individuals. I have work for the 2 largest tax preparation firms and as an independent tax preparer. Turbo Tax is more than adequate to prepare the average tax return and even some of the more complex returns. It is a very small fee to gain a wealth of experience as oppose to paying hundreds to someone else that make not even know as much as you think they do.
What's great about it: The walk through covers all for average tax returns
What's not so great: You will need all docs, don't start until after 2-15
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Did I really save money?
on March 19, 2014
Posted by: JEEDIDIWINMONEY
from California
First off. I bought the TurboTax. That's money spent already.
Then it tells me I needed to file State Tax for more additional charges, then another charge for filing the state tax report.
I don't think I saved a dime here.... ALL GONE.
Then it tells me I needed to file State Tax for more additional charges, then another charge for filing the state tax report.
I don't think I saved a dime here.... ALL GONE.
What's great about it: It gave me the excitement of saving some money.
What's not so great: This charges that charges... you charged me more than half of what I will be getting for the return.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as cake
on March 19, 2014
Posted by: Karlar
from Henderson, NV
Used Turbox tax since it came out, it has gotten easier over the years. Like the questions, but could skip some that are not necessary looking at previous years.
What's great about it: questions are great
What's not so great: review easier
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is NOT Taxing!
on March 19, 2014
Posted by: CoolPapa
from Lucas, TX
I have been using Turbo Tax since 1998. It is easy to use, accurate, and makes the unbelievably complex, out-dated, inefficient, bureaucratic, special-interest tax code somewhat bearable. It is nearly impossible for an individual to navigate our tax code without Turbo Tax. If there was a law mandating each member of congress and the President complete their own taxes without the aid of a lawyer, tax consultant, tax preparer, or tax software, the movement to simplify the tax code would be overwhelming to the benefit of millions of tax payers. Since such a law will never happen, THANK GOD for Turbo Tax!
What's great about it: Accuracy, Ease of Use, eFile Capability
What's not so great: Does not interface with EFTPS
Written by a customer while visiting turbotax.intuit.com