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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
The best
on March 21, 2014
Posted by: Derby0429
from Henrico, VA
I think this is the 8th or 9th year I have used TT. I love using it and always find it impressively easy to follow. It is very intuitive and helpful. The additional help section is useful. Keep up the good work because I will have to keep paying taxes!!
What's great about it: Easy to follow, consistently accurate,
What's not so great: I found it difficult to find my return after having worked on it and saved it!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem
on March 21, 2014
Posted by: joekingan
from Cherry Hill, NJ
I spent about 3 to 4 hours on the phone trying to fix my problem with no success. I then tried a system restore. It worked!! I've successfully filed my return.
What's great about it: Easy to use
What's not so great: Update creasted a magor problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Speed things up
on March 21, 2014
Posted by: Paulpppppp
from CC, Texas
You should have a point in the program that we can select "Take Standard Deduction" without having to list all of the hopeful deductions.
What's great about it: Asks for all information
What's not so great: Should be able to bypass some data that does not apply to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on March 21, 2014
Posted by: kaaar
from michigan
turbo tax used to be better. it used to be easier to use. there is surely at least one badly formatted screen, which mislead me and wasted about 4 hours of my time. Turbo tax used to have a better help center. now we cant even call for help any more. instead we have to write onto a FAQ user board that does not provide any help at all. Very disappointing. I probably will switch to a different tax program next year, and I have used Turbo Tax for numerous years.
Very very disappointing!
Very very disappointing!
What's not so great: the handling of 1099-R from a life insurance cash out is extremely bad and misleading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 21, 2014
Posted by: SteveGlass
from San Antonio, TX
Easiest way there is to do your taxes
What's great about it: It knows all the rules and regs
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
on March 21, 2014
Posted by: mybeers
from JC, Il
I have had more problems with this site this year than I've ever had. It was a major head ache and I'm not sure that I will be returning!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
step by step easy even for complex return
on March 22, 2014
Posted by: misterTColorado
from colorado
great value, easy to use
What's great about it: does everything for you
What's not so great: takes a little time to load on an old pc
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Software--Turbo Tax
on March 22, 2014
Posted by: gross111
from St. George, Utah
Have used Turbo Tax for years. Gets better every year. Nice to have information carried forward each year so you do not have to start over.
What's great about it: Always easy to work with, saves lots of time.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com