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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Turbotax Works
on March 20, 2014
Posted by: MiamiNative
from Miami, FL
I used to do my taxes with a pencil and a calculator. I have used TurboTax for 20 years. I'll never go back.
What's great about it: Easy to use
What's not so great: What cons???
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
No problem
on March 21, 2014
Posted by: ernh
from Montgomery, Texas
I have used TurboTax for 20+ years, and I like the methodology of filing taxes. However and after exhausting all sources I knew of or were available, I was not able to efile the return and I have to mail it.
What's great about it: Menu driven data input
What's not so great: Was not able to efile
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always use Turbo Tax
on March 21, 2014
Posted by: mjbuckner
from Highlands Ranch, CO
I've used Turbo Tax for over ten years. No plans to change
What's great about it: intuitive
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The best
on March 21, 2014
Posted by: Derby0429
from Henrico, VA
I think this is the 8th or 9th year I have used TT. I love using it and always find it impressively easy to follow. It is very intuitive and helpful. The additional help section is useful. Keep up the good work because I will have to keep paying taxes!!
What's great about it: Easy to follow, consistently accurate,
What's not so great: I found it difficult to find my return after having worked on it and saved it!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Problem
on March 21, 2014
Posted by: joekingan
from Cherry Hill, NJ
I spent about 3 to 4 hours on the phone trying to fix my problem with no success. I then tried a system restore. It worked!! I've successfully filed my return.
What's great about it: Easy to use
What's not so great: Update creasted a magor problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Speed things up
on March 21, 2014
Posted by: Paulpppppp
from CC, Texas
You should have a point in the program that we can select "Take Standard Deduction" without having to list all of the hopeful deductions.
What's great about it: Asks for all information
What's not so great: Should be able to bypass some data that does not apply to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on March 21, 2014
Posted by: kaaar
from michigan
turbo tax used to be better. it used to be easier to use. there is surely at least one badly formatted screen, which mislead me and wasted about 4 hours of my time. Turbo tax used to have a better help center. now we cant even call for help any more. instead we have to write onto a FAQ user board that does not provide any help at all. Very disappointing. I probably will switch to a different tax program next year, and I have used Turbo Tax for numerous years.
Very very disappointing!
Very very disappointing!
What's not so great: the handling of 1099-R from a life insurance cash out is extremely bad and misleading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 21, 2014
Posted by: SteveGlass
from San Antonio, TX
Easiest way there is to do your taxes
What's great about it: It knows all the rules and regs
Written by a customer while visiting turbotax.intuit.com