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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Straight Forward - User Friendly!
on March 24, 2014
Posted by: Bubs54
from Washington DC
I've used TURBO TAX for years. Last year tried a professional CPA - realized TURBO TAX did a better job, and I am back to file with Turbo Tax again this year..
What's great about it: Clear & Concise
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good stuff, with annoying bits
on March 24, 2014
Posted by: authorlandlord
from New Hampshire
I've used Turbotax for several years now, and will use it again! I find it generally easy to use, but the new structure adds an additional screen to click through before I can get to the menu that lets me go directly to the section I need.
Once I'm there, I'm a little annoyed that I have to keep answering basic questions, instead of being able to enter my data right away. Most of these answers don't change, so it would be nice not to have to review them. So it could be more streamlined for experienced users.
Maybe the next version would have that as an option?
What's great about it: easy to use, fills out the worksheets, asks questions to be sure you've entered all the info!
What's not so great: offers upgrades every time, even if you didn't want it last time either; hard to enter just one or two vital details
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Stop asking about State
on March 24, 2014
Posted by: KathyB100
from Lancaster, VA
My state taxes are extremely simple. I don't want to use Turbo Tax to do them as it is way too expensive. It is very annoying to be asked over and over again if I'm sure I don't want to use TurboTax.
What's great about it: Data entry is easy
What's not so great: State tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 24, 2014
Posted by: Christine12345
from Bybee, Tn
The beginning used to give both spouses names, now I have to hunt to find my husband to insert info.
What's great about it: Have been using this product for over 10 years. Love it
What's not so great: Not updated at begining
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Quick
on March 24, 2014
Posted by: bchibdon
from Austin, TX
I'd never done taxes before, so naturally I was dreading the process. I was relieved to see how simple and upfront it is. If only Turbotax had a FAFSA version!
What's great about it: easy, quick, simple,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very comfortable with Turbo Tax
on March 24, 2014
Posted by: YimYim
from Castle Rock, CO
I have used Turbo Tax from the beginning and it is by far the best program on the market. The price is right and once you start it gets easier each year as it fills in from the previous years return. Can't say enough on how pleased I am with it.
What's great about it: It walks me through everything and allows me to come back when I want
What's not so great: Can't always find an answer to a question.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Will use something else next year
on March 24, 2014
Posted by: DDLP
from Texas
I found Turbo Tax more difficult to navigate and use this year than in years past. In addition the software filed my return without including my account numbers which I had entered and the IRS did not receive my payment. Now I have to fill out a form wait for a pin number, then make a payment. It will take me longer than it did to do my taxes. Next year I will try someone else or maybe mail in the return and a check.
What's great about it: Didn't find any
What's not so great: software is very slow to open, update etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Upset by hidden costs!
on March 24, 2014
Posted by: Shiloh321
from Chico, CA 95927
I will look for alternatives next year!
What's great about it: Quick tax filing
What's not so great: Too expensive
Written by a customer while visiting turbotax.intuit.com