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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Turbo Tax 2013
on March 24, 2014
Posted by: Jerry330814
from Winter Home in AZ
Turbo Tax is a great program for simple tax returns. It might be great for other returns but I cannot vouch for that as I don't have that many categories to go through. It took a little longer time than I had planned on but it did the job if the IRS received it.
What's great about it: An excelent program for light taxes
What's not so great: Some parts could be left out for my personal taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Some snags, good help by phone
on March 24, 2014
Posted by: irregularguy
from Montague, MI
Turbo tax worked smoothly for me this year, especially the importing feature. At the end TT said that 5 of the forms I needed weren't ready yet. Untrue. These were very common forms. Why did it say that? Anyway, I found the TT phone no. for help on line, and got a callback immediately. The gentleman who helped me was very patient and solved my problem quickly.
What's great about it: Importing of info worked great; excellent help by a person via phone
What's not so great: Ran into a snag when Turbo tax said 5 of the forms I needed weren't ready yet.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 24, 2014
Posted by: vup712
Good product. You should use it.
What's great about it: Great customer service, great product
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
IRA Entries very difficult
on March 24, 2014
Posted by: Hackenflash2013
from Fort Worth, Texas
I left my employer. I asked that my 401(k) to be rolled over to a Roth IRA via my Roth IRA guardian. Boxes 1 and 7 on the 1099-R had the same amount, and the distribution code was 7. This is because my former employer mailed the check to me, which I immediately mailed to my Roth IRA guardian. However, it was not clear to me at all how to indicate that his was a perfectly legitimate way to do the roll over. Instead, Turbo Tax thought I had taken possession of the entire amount and tried to tell me I owed taxes on that distribution. A related problem with the distribution for my wife led to Turbo tax telling me the partial distribution should be left blank or the total distribution box should be cleared. I had no idea what that meant. Usually, Turbo tax is clear and easy to use, but I found this year's version tried to be too "cute" and then instructions on how to do something seemed to come after questions arose.
What's not so great: 401(k) roll-overs to Roth IRA not easy or intuitive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Frustration Central
on March 24, 2014
Posted by: tomtutone
from Rockton, IL
I no longer own my own business, yet it imported Schedules from last year when I did own my own business.
No way to delete this information?
Very frustrating, just hope I don't get audited.
No way to delete this information?
Very frustrating, just hope I don't get audited.
What's great about it: Installed easily
What's not so great: Can not remove my Business Expenses since I no longer have business
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Always
on March 24, 2014
Posted by: DennisH717
from Middletown, PA
I buy this software every year. Worth every penny
What's great about it: Easy and concise to use
What's not so great: Internet connections
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
terrible experience
on March 24, 2014
Posted by: fairf
from croydon pa
terrible experience will not use software next year
What's not so great: unable to file electronically due to not being to update software. terrible experience with software
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 24, 2014
Posted by: Joffre
from Stanwood, WA
Because of my previous years experiencec using TurboTax, I found it much easier to complete my return.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com