I liked the options given along the way because some I wanted to do myself and others I chose the step by step option. Only took me parts of three days to complete the return.
What's great about it: Liked the direct downloads from financial institutions
What's not so great: The "print return" instructions were dismal (early on); later OK
Program is easy to use and takes you through a very complicated process step by step with ease. Plenty of help and explanations along the way when needed. Easy to E file - Bank funding fee a little high but it is convenient so I use it with a smile. The process to secure a simple State Filing Fee refund is cumbersome and almost seems like a roadblock to prevent you from requesting same. State filing is also very easy and step by step. I use every year and will again next year I am sure.
What's great about it: Step by step instructions with good help menu
What's not so great: State filing Refund way to complicated - most will give up <G>