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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
easy process
on March 27, 2014
Posted by: Sadie123
from Batesville, AR
Fast, concise, accurate, worry free way to do taxes
What's great about it: fast, concise,easy to do
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Program
on March 27, 2014
Posted by: jimwl
from Fl
Continues to be an excellent help
What's great about it: Easy to use/flexible/go back and forth
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy Tax Filing
on March 27, 2014
Posted by: Budnsmoke
from Lakewood, WA
The instructions were easy to follow. It was simple to navigate from page to page. Filing instructions were very clear and easy to follow.
What's great about it: Turbo Tax is even easier this year than the last time I used it, several years ago.
What's not so great: None that I found.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thank goodness for "back" icons
on March 27, 2014
Posted by: abcl
from Val Verde County, TX
Found it difficult to get my "IRS" PIN-- Some problem with my address not matching the 2012 returns...I copied it directly from my 2012 forms and it still was kicked back several times. Contacted the IRS who said they did not care if the addresses were the same from year to year or not. Who knows what that was all about. Finally got to file by using my last year's AGI . Yea!!!!
What's great about it: Ability to go back and correct my mitakes
What's not so great: Sometimes the language was less than clear, it seemed to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just can't seem to get a refund !!
on March 27, 2014
Posted by: mitzi1
from st Petersburg, Florida
I have been using Turbo Tax for at least the last 20 years and
each year either my taxes are simpler or the program is better. But it seems that it gets so much easier and faster for me each year. I really don't mind doing the taxes, it's just paying them.
each year either my taxes are simpler or the program is better. But it seems that it gets so much easier and faster for me each year. I really don't mind doing the taxes, it's just paying them.
What's great about it: How easy and fast it was to accomplish
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
3rd use of TurboTax
on March 27, 2014
Posted by: NodNomar
from Medford, OR
Overall, TurboTax is not difficult to use. But there were occasional questions or options that I had to guess the answer, i.e., "Which method did you use to calculate the entry: A or B?" I didn't use either but had to choose an answer, which neither was correct, before I could proceed. By the time I fully entered all data, I owed over $1,000 in unpaid taxes. This led me to use a tax preparer to verify that I had used TurboTax correctly. When comparing the preparer's results with TurboTax the final calculations were within $1.00. But the main issue was having to consult, and pay, a third party to do my taxes because of confusion in TurboTax. However, I do plan to use TurboTax again next year.
What's great about it: Generally, easy to use.
What's not so great: Some occasional confusion about what data to enter or how my calculation was determined.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not Bad
on March 27, 2014
Posted by: CAandAJ
from Fairfield Glade, TN
Pretty good stuff but sometimes clarification is not as clear as it could be.
What's great about it: Quick Access
What's not so great: Loading software could be faster
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Protection and Peace of Mind
on March 27, 2014
Posted by: happyindc
from Washington, DC
TurboTax saved me a lot of aggravation this year. It identified forms I didn't even know I had to file, and then with a few questions dispatched them without my needing to understand their intricacies. What a time-saver and audit prevention tool -- it caught AMT issues on my return and revealed my child's need to pay at the parent's rate (due to a windfall in the stock market in her small college fund). State returns are a bit pricy, but overall I couldn't ask for more. Thank you, Intuit, for a great product that truly meets the customer's needs.
What's great about it: Identified forms I didn't even know I had to file
What's not so great: State returns are a bit pricy
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com