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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Easy Breezy
on March 28, 2014
Posted by: Jettycakes
from Chillicothe, OH
I use you guys yearly and will continue to as long as you keep up the great TurboTax work and assistance! Thanks :)
What's great about it: Step by step explainations
What's not so great: The extra charge for filing state taxes.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
king of rejection
on March 28, 2014
Posted by: elpyro
from Washington
Either the IRS or Turbo Tax (TT) is locked into a finger pointing contest. I couldn't get a pin because the IRS (via their electronic answering machine) said all you need to do is put 0 "zero" in the AGI box. That 0 kept rejecting my file.
I've used TT in the past and it takes about 30 minutes. This year I've been in loop between TT and IRS. I've spent over 6 hours trying to get this to work. I'm snail mailing it in. I don't know what I'll do next year. Probably not TT.
I've used TT in the past and it takes about 30 minutes. This year I've been in loop between TT and IRS. I've spent over 6 hours trying to get this to work. I'm snail mailing it in. I don't know what I'll do next year. Probably not TT.
What's not so great: time consuming
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 28, 2014
Posted by: sahalee
from mercer island,wa
Have used for years after doing my own for years by hand. You always need to get the raw data to do taxes whether or not you use turbo tax. Once you have the "raw data" turbo tax makes the actual filling out of forms so much easier and takes away any math errors or omissions required for your return.
What's great about it: If you can read, you can do your tax! Directions are clear!
What's not so great: Really none of note.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
just ok
on March 28, 2014
Posted by: gbr123
Had problems double checking as I proceeded through each section. Kept having to click through everything.
What's great about it: not as good as deluxe
What's not so great: basic is simple, but id' use deluxe next time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Year 18 with Turbo-Tax
on March 28, 2014
Posted by: babybo
from Boca Raton, FL
Suggestions:
1. put the charitable contribution list in alphabetical order.
2. program the software so that people who live in states without a state income tax do NOT get the prompt to have Turbo-tax do their state taxes.
1. put the charitable contribution list in alphabetical order.
2. program the software so that people who live in states without a state income tax do NOT get the prompt to have Turbo-tax do their state taxes.
What's great about it: ability to download data from financial institutions
What's not so great: prompts to use software to prepare state taxes - I live in a state with no income tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Can't believe how easy it is!
on March 28, 2014
Posted by: radarJ
from Dayton, OH
Can't say anything bad about Turbo Tax! I can do other family members' taxes for one low price, it checks for every possible deduction. I really like the FAQ's too. Haven't found anything that I couldn't see an answer for.
What's great about it: Checks for every possible deduction, simple, step-by-step, worth every penny!
What's not so great: Nothing but love for Turbo Tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on March 28, 2014
Posted by: DeanDH
from La Vergne, TN
Everything I needed to know was clearly and concisely presented. It did not waste my time.
What's great about it: Easy to understand and follow directions.
What's not so great: None I could see
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Took me a while to know where my info was going.
on March 28, 2014
Posted by: 9363
from Jacksonville, FL
Still don't know if I got the right info on form "B" re: state ID. No info provided by Schwab. No hint from Turbo where this code might be found to input.
What's great about it: Future usage will be more simple.
What's not so great: Hard to find what to do with SSA. Hard to SEND via e-file
Pros: I moved
Written by a customer while visiting turbotax.intuit.com