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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Another TT done
on March 31, 2014
Posted by: JimAnderson
from Pittsburgh, PA
This is my 2nd TT filing (2012 & 2013). This year I did the state (PA) as well. I'm not too sure about next year, but I'll probably do both again. I elected a couple of additional options that cost more money, on my credit card. The cost of having TT do it is more than just the software, but all I all it was probably worth it. The alternative (doing it myself) would require getting the instructions and forms by mail from the Fed. Government or elsewhere. That would be more tedious.
What's great about it: Went through every income & deduction
What's not so great: Rather tedious
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as always
on March 31, 2014
Posted by: annod64
from Hermitage, TN
Once again used Turbo Tax for filing my income tax. Easiest thing I have ever done and trustworthy. Step by step process, details along the way and explanations if needed make things so much easier.
What's great about it: Ease of use, step by step walk through
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First timer doing my own taxes.....
on March 31, 2014
Posted by: Jal9810
from Panama City Panama
After for years paying so much money to get my taxes done. I was encouraged by a friend to try Turbo Tax. I was a little nervous about it but, I bought the program and I was thrilled on how easy it was. The long standing argument that a tax person knows all the changes in the tax laws bla bla bla.
Well, so does Turbo Tax maybe even better.
I'm so happy with my experience that I will be back next year for sure. This time with no fear.
Thank you Turbo Tax.
Well, so does Turbo Tax maybe even better.
I'm so happy with my experience that I will be back next year for sure. This time with no fear.
Thank you Turbo Tax.
What's great about it: Turbo Tax walks you through with very easy questions to get to all the details. Very through and "painless".
What's not so great: If you save to come back for a later session. It makes start from beginning but info is saved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
This year I owed.
on March 31, 2014
Posted by: Skip50
from Pflugerville, Texas
Took too long to fix the state sales tax problem. I waited nearly two months; for others it was longer (I looked at the blogs, etc.) You need to get glitches like this fixed faster and provide email updates when they are fixed. Felt like I was in the dark for two months. Not a good feeling whether you owe to the IRS or if you get a refund. No problems the past 12 + years. I will buy again next year; hope no problems, otherwise I will go to one of your competitors. To be fair, for the numerous years I had no problems, I give you my Thanks!
What's great about it: Easy to use; quick calculations; very pleased with in past 12 or more years
What's not so great: State sales tax calculation did not accurately calculate. No prior year problems with TT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy process
on March 31, 2014
Posted by: Bwolf1
from west point ny
excellent product which I have used for as long as i can remember.
What's great about it: straightforward
What's not so great: hard a few problems with upgrades and e file
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 31, 2014
Posted by: SRStrickland
from Mableton, GA
The rebate process is confusing and frustrating. The cost of the state program is exorbitant.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
A little disappointed
on March 31, 2014
Posted by: HOWDOOO1AUSSSSE
from Colville, WA
I have used turbo tax for many years. It seems the past several years , there is less guidance and more need for guessing on my part with the tax deductitons.
What's not so great: not a lot of suggestions of things to check
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Basic Turbo Tax
on March 31, 2014
Posted by: Thambi
from Lindenhurst, IL
The help information needs improvement.
What's great about it: Easy to follow stwps
What's not so great: Help is not great. Some help information is missing
Written by a customer while visiting turbotax.intuit.com