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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
This year I owed.
on March 31, 2014
Posted by: Skip50
from Pflugerville, Texas
Took too long to fix the state sales tax problem. I waited nearly two months; for others it was longer (I looked at the blogs, etc.) You need to get glitches like this fixed faster and provide email updates when they are fixed. Felt like I was in the dark for two months. Not a good feeling whether you owe to the IRS or if you get a refund. No problems the past 12 + years. I will buy again next year; hope no problems, otherwise I will go to one of your competitors. To be fair, for the numerous years I had no problems, I give you my Thanks!
What's great about it: Easy to use; quick calculations; very pleased with in past 12 or more years
What's not so great: State sales tax calculation did not accurately calculate. No prior year problems with TT.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy process
on March 31, 2014
Posted by: Bwolf1
from west point ny
excellent product which I have used for as long as i can remember.
What's great about it: straightforward
What's not so great: hard a few problems with upgrades and e file
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on March 31, 2014
Posted by: SRStrickland
from Mableton, GA
The rebate process is confusing and frustrating. The cost of the state program is exorbitant.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
A little disappointed
on March 31, 2014
Posted by: HOWDOOO1AUSSSSE
from Colville, WA
I have used turbo tax for many years. It seems the past several years , there is less guidance and more need for guessing on my part with the tax deductitons.
What's not so great: not a lot of suggestions of things to check
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Basic Turbo Tax
on March 31, 2014
Posted by: Thambi
from Lindenhurst, IL
The help information needs improvement.
What's great about it: Easy to follow stwps
What's not so great: Help is not great. Some help information is missing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax Basic
on April 1, 2014
Posted by: Chaz1966
from Columbus, OH
A lot of tax stuff that you have to wade through.
What's great about it: accurate calculations
What's not so great: the complexity of taxes
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 1, 2014
Posted by: watson55MHS
from New Hampshire
I don't know what I would do without this great program. I have doing taxes using this program for years.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Still the Best Program
on April 1, 2014
Posted by: Ivehadit
from Delaware
I prepare taxes for seniors as a volunteer for AARP" and find Turbotax easier to use with my own return, although entering data on the IRS-sponsored program is more efficient. However, complicated entries like Foreign tax credit are difficult.
With the IRS program, complicated stock sales information can be e-filed as a PDF file with the return, eliminating the need to send in these data separately, ad I think Turbotax should explore this option.
With the IRS program, complicated stock sales information can be e-filed as a PDF file with the return, eliminating the need to send in these data separately, ad I think Turbotax should explore this option.
What's great about it: Turbotax handled my foreign tax credit better than ever
What's not so great: Entering information is unnecessarily redundant
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com