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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Good and Basic
on April 2, 2014
Posted by: TaxPrepDiva
from Grand Junction, CO
Turbo Tax handles all basic returns gracefully. It has the capacity for handling a little more complexity, but it requires knowledge on the part of the user. For example, I found the questions associated with line 29 of the 1040 misleading, and an improper response could be expensive.
With some effort, Turbo Tax could improve it's handling of more complex situations, and pick up a large share of returns.
What's great about it: Does a good job of a basic tax return. With some applied knowledge, can handle more complex returns
What's not so great: Slightly more complex situations require personal knowledge in order to complete,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 2, 2014
Posted by: Raney05
from Ft. Worth, TX
I've been told it's my privilege to pay taxes as an American.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better than ever!
on April 2, 2014
Posted by: fffesgt
from Seattle, WA
I have been using Turbo Tax for a number of years and it has always been an excellent product. Tried to help my kids with their taxes using other programs, ended up exasperated and brought the information home. Not only was Turbo Tax much easier to use, it saved them money! Only disadvantage is they are calling on me every year.
What's great about it: Easy to navigate, most questions were already answered, nice having comparison with last year.
What's not so great: Washington State has no income tax. Didn't need to be asked so many times if I wanted to file one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Clean and Accurate Process
on April 3, 2014
Posted by: Sockeyedsushi
from Texas
As a former Tax Return Preparer I was pleased with this years program. I have been a user since inception and the detail is very good, especially in the advanced programs. Updates are always there when I finally sit down and do mine at the last minute. Best program for taxes, maybe but I have found no better I can tell you that much.
What's great about it: No hassle to use or learning curve. Follow the prompts or go to what you want to review
What's not so great: Almost forgot a deduction but the program already found it. but no reminder or notice of Sch D carryforward
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
More Than I Expected
on April 3, 2014
Posted by: willybanana
from New Hampshire
I highly recommend getting Turbo Tax if your new or Professional to doing your taxes.
The Turbo Tax Program leaves you feeling confident on completing your return that everything you entered is correct. I love the way it catches errors in typing your numbers in and lets you correct them on the spot instead of having to go back and correct at the end. Thank you for providing a superb product. I like how support gets back to you right away, you don't have to wait forever for a response.
I will be sure to tell everyone that I know how good Turbo Tax is.
The Turbo Tax Program leaves you feeling confident on completing your return that everything you entered is correct. I love the way it catches errors in typing your numbers in and lets you correct them on the spot instead of having to go back and correct at the end. Thank you for providing a superb product. I like how support gets back to you right away, you don't have to wait forever for a response.
I will be sure to tell everyone that I know how good Turbo Tax is.
What's great about it: Being able to edit numbers line by line. Easy access to IRS
What's not so great: Sorry, Didn't Find Any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
was not expecting that!
on April 3, 2014
Posted by: summerluvin
from Alamogordo, New Mexico
I was very impressed with turbo tax.. this was my first year filing with it and I did mine and my mothers federal taxes this year. The process was so smooth, I WAS NOT EXPECTING THATat all because every year sitting in with a tax preparer feels like a trip to the dentist, long, almost painful and knowing that its necessary but never looking forward to the visit. With turbo tax all the long boring stuff was removed because i didnt have to hear someone drone off questions at me, I could just read and respond which is much quicker :) the only problem i had was that filing for state taxes cost so much much more than what i actually paid for the turbo tax but i know now that was an error on my part next year I will purchase the turbo tax with federal and state together for more ease...thats right I will buy again next and the year after and.... well you get the point!! Thank You Turbo Tax! (p.s. we actually got our refunds back faster this year than we have ever gotten them back so big giant plus there)
What's great about it: quick, user friendly, and reliable
What's not so great: cost extra to file for state.... but I know now what to do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 3, 2014
Posted by: bobbobbobzzzzzz
from st louis, mo
good product
What's not so great: light blue color is hard to see letters thru
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes Filing Simple & Easy
on April 3, 2014
Posted by: JeanSmz
from Leander, TX
Have used TurboTax for years and it seems to be getting easier to use all the time. The Help feature could be improved & I don't think I should have to pay for an upgrade just to get some additional info. That being said, TurboTax Help is certainly easier to understand than the IRS publications! Overall, I am very happy with TurboTax and would recommend it to anyone (unless they have a very complicated tax situation - but then, they would probably go to a CPA for help anyway).
What's great about it: Loads info from previous return; takes you thru step by step
What's not so great: Help sections sometimes not informative enough; don't want to pay more money for additional help!
Written by a customer while visiting turbotax.intuit.com