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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
fast and easy
on January 17, 2014
Posted by: Taghard
from florida
I have used it for years, fast and easy. I get it out of the way as soon as I can.
What's great about it: filled within 10 min
What's not so great: federal only wants to add state in also
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy
on January 18, 2014
Posted by: rightytighty
from Knoxville, Tennessee
I have used Turbo Tax for many years and it helped me with the life changes I have experienced like getting married, having kids, running a business, and buying a house. I look forward to my tax return each year because Turbo Tax makes it fast and easy!
What's great about it: This gets easier every year
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on January 18, 2014
Posted by: richsteve
from Worland, Wy.
I have used turboTax ever since it came out and I will keep using it. It is great.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfied
on January 18, 2014
Posted by: Costey
from Wilmington, NC
surprised with refund
What's great about it: Quick/Easy
What's not so great: Could never do it on paper!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on January 20, 2014
Posted by: stoneman1969
from San Antonio, TX
Have been using turbotax for 8 years, I pay every year, but could get free copies when in military, through my credit unions and wonder why i keep payinf when i could get for free.
What's great about it: easy to use
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for first time tax prepers!
on January 20, 2014
Posted by: Pookeroo
from Palm Springs, CA
I couldn't be more satisfied! Simple, fast and easy to do!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Basic Turbo simple to use even for the simple
on January 20, 2014
Posted by: DEDOVE
from Norfolk, Va.
Turbo is great but would be even better if you could file more than five returns even if you had to pay for all over five. Eh?
What's great about it: Direct and to the point
What's not so great: Restriction of number of returns you can file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Thankful For Turbo Support Team!!!!
on January 21, 2014
Posted by: Leanne6475
from Maryland
I am a returning customer and had gone online to prepare my taxes and it stated that I owed almost $3,000. I knew that my income was less than last year so I freaked out! So I called Customer Assistance and spoke to the most wonderful, patient and helpful woman named Deborah. She calmed me down and walked me through it and almost 2 hours later my amount owed went from $3,000 to getting a refund! I cant thank her enough for her professionalism she is surely an asset to your company. I can say without a doubt I received the best customer service ever in my life. God Bless her and everyone at Turbo Tax for this positive experience! Oh and the picture I added is of Mr. Kitty he thanks you also for calming his mom down and getting her a refund.
What's great about it: Super Efficient Service. Very Patient And Understanding. Very Helpful
What's not so great: NONE
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com