 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
on April 5, 2014
Posted by: Spider12
from Bremerton WA
I've used Turbo Taxes for 34 years and I have always been able to use the Basic version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax the Tax Saver
on April 5, 2014
Posted by: Happe
from Port Charlotte, Florida
I've been using Turbo Tax for several years and it just keeps getting better. The prompts ask you the leading questions and makes it so much easier to file rather than trying to figure out what goes into what block and where.
What's great about it: Great Prompts for tax questions
What's not so great: A little confusing in error checking
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Faster Every Year
on April 5, 2014
Posted by: keithgator
from Tampa, FL
I'm absolutely amazed at how cool this is for us now. We don't have a lot of details to deal with as two normal working class folks, who only have a house and no kids to deduct. School stuff is far behind in our rearview mirror, and retirement seems pretty far down the road still - so we just file our minor changes to a few items each year! I'll bet this doesn't even take us 2 hours (closer to 1) anymore. Love your program and the fact it isn't real expensive.
What's great about it: This process is faster and faster each year with the prior returns to help guide the process.
What's not so great: A couple of languge terminology issues still confuse us each year, but it is more likely our ignorance than your program
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible Product
on April 5, 2014
Posted by: RRHH1
from Miami fl
I could not find where to enter my direct deposit info so i went to the help button. after seeing a bunch of unhepful questions i tried again. it said go to the file button and if you don;t have a file button then there are 3 little white lines in the upper left. The file button still does not take you to a place to enter your bank's info and there are no white lines.
Also I had to mail my return due to fraud and your choice is to do state tax which i don;t have or click file now. they never tell you if you click file now whether or not it will send it off electronically immediately. i was able to print, but now I guess I will have to get my return via uS mail.
Also I had to mail my return due to fraud and your choice is to do state tax which i don;t have or click file now. they never tell you if you click file now whether or not it will send it off electronically immediately. i was able to print, but now I guess I will have to get my return via uS mail.
Turbo Tax is terrible. They should at the very least provide a chat option to help you immediately since they have no problem selling millions of their producet. Maybe it is fine if you don't have a question, but they should at least give you the option of entering direct deposit info. If that option is only available to e-filers they should let you know and not expect you to be psychic. I will nver again buy antoher turbo tax.
What's great about it: None
What's not so great: no help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Updating corrected information
on April 5, 2014
Posted by: capjak47
from Hunt, TX
USAA sent corrected 1099 form. All other earlier applicable info from USAA entered automatically. USAA person said corrected info was transmitted to TurboTax. Was unable to find it and get correction made automatically.
What's not so great: Unable to get corrected 1099 info to enter automatically
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Avoid Free Tax Return S/W - you get what you pay
on April 5, 2014
Posted by: ramvt84
from Morgantown, WV
I used a free online package last year, reputable, but it had errors in the code. I used TaxCut two years ago, and this year went with Turbo. I'm a Turbo person from now on. Easy and pain free....even with manually inputting my personal data again from scratch. Thanks Intuit!
What's great about it: Easy to fill, file and pay!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The easiest filling ever
on April 5, 2014
Posted by: lrrresto
from Coppell, TX
I have been using Turbo Tax for years, so far this has been the easiest experience by far!!
Well Done!
What's great about it: Ease of use, great help, flexibility
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax Can Do Much Better...
on April 5, 2014
Posted by: User99
from Columbia, MO
I have been using TurboTax with the so-called EasyStep process to do my taxes for two decades. This year I had my least satisfactory experience.
First, some issues that have bothered me for years: (1) The Personal Property tax section refers to Boats and Planes, but does not mention cars/trucks. Why?! (2) The SEP IRA deduction is buried deep in the menu for business income, and unless you look for it carefully, you will never find it. (3) The constant effort to upsell the customer into buying additional products/services is VERY annoying.
Now for where my 2013 Tax Year experience was most frustrating. I had to report capital losses on transactions for two different mutual funds. Both funds provided the statutory information in a clear manner on Form 1099-B, clearly separating short-term and long-term losses, and clearly showing the information for Boxes D and E for Form 8949, Part II. TurboTax's EasyStep never even asked about Boxes D and E. If I had not realized this major omission, I would have missed major items (deductions) on my tax return. Ultimately, after much research on the Internet, I was able to figure out how to get around the problem in an ad hoc manner in TurboTax. I am shocked that a company that prides itself on delighting users would mess up so badly.
What's great about it: Generally easy to use
What's not so great: Some major glitches
Written by a customer while visiting turbotax.intuit.com