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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
on February 17, 2014
Posted by: Hank52
I am from the pre-IT generation and have limited computer experience. I have found that Turbo Tax (Basic) is ideal for me (retired person with uncomplicated finances) so I would recommend it to all people in my category.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
PLEASE REFER TO THE CEO - THE HIGHEST LEVEL MGMT!!
on February 17, 2014
Posted by: debbieacosta
I called Intuit to get some help with a tax mess I had made. I was put through to Bethany out of Texas. I have been thinking about this all week, and can say I have never had such amazing customer service. She was so patient in understanding my problem and found a few others I had made along the way. I was terrified but with her efficiency and calm manner we got through this. She educated me in the process and although professional, she handled me with such care - walking me through steps so patiently and sticking with me until I submitted my taxes. I am still just blown away by the help she provided. I was so relieved. I can honestly say I have never received such amazing service. She is gold. I think she deserves her own parking place. Ok maybe not, but I hope someone reads my letter and will thank her for me. I will never forget this. Thank you,Debbie Acosta
What's great about it: CUSTOMER SERVICE - BETHANY
What's not so great: not reading my letter!! :(
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Very disappointed; Turbotax has fallen apart
on February 17, 2014
Posted by: cussTurbo
My return disappeared after a software update and I had to re-enter everything again.
This year's software kept asking me the same questions over and over, even though I had already answered them and, the second time through, tried to skip over the sections.
The software kept telling me I had a zip code entry error when I didn't (the zip code was part of information transferred from the previous year's return, and is correct).
The software forced me to create an e-file PIN even though I am filing by mail.
The on line help is no help at all -- gives incorrect answers to problems that MUST be software coding errors, such as the zip code error.
Have used Turbo tax for years and this is the first year I have had any problems; i will be considering other software suppliers after this year.
This year's software kept asking me the same questions over and over, even though I had already answered them and, the second time through, tried to skip over the sections.
The software kept telling me I had a zip code entry error when I didn't (the zip code was part of information transferred from the previous year's return, and is correct).
The software forced me to create an e-file PIN even though I am filing by mail.
The on line help is no help at all -- gives incorrect answers to problems that MUST be software coding errors, such as the zip code error.
Have used Turbo tax for years and this is the first year I have had any problems; i will be considering other software suppliers after this year.
What's not so great: Errors and incompetence
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on February 17, 2014
Posted by: dmann253
I have been using TurboTax for decades and it keeps getting better and easier. I finished my taxes and e filed today in about 1 hour.
What's great about it: TTAX handles just about anything you throw at it.
What's not so great: I'm still thinking about how good it is.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic Program !!!!
on February 17, 2014
Posted by: Notu
We have used Turbo Tax every year since 1990 !
It is the best there is and keeps getting better.
What's great about it: Fast and easy. The walk through was flawlwss.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 17, 2014
Posted by: franren1611
USE OF TURBOTAX HAS TAKEN HOURS OFF OF DOING MY TAXES,.
What's great about it: EASY TO USE
What's not so great: NOT EASY TO GO BACK AND FORTH
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
QUICK AND EASY
on February 17, 2014
Posted by: HALINKPT
I AM A LONG TIME USER AND ARE PLEASED WITH THE SERVICE.
What's great about it: QUICK AND EASY
What's not so great: DID NOT LIKE THE SALES PITCH FOR OTHER PRODUCTS
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Easy
on February 17, 2014
Posted by: Rhanae
Tried others, but will ALWAYS use TurboTax!
What's great about it: Easy to use!
What's not so great: none
Written by a customer while visiting turbotax.intuit.com