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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Best Tax Program
on April 5, 2014
Posted by: Mommydoc
from Ohio
Bought H&R Block, thought it would save money since it is less expensive than Turbo Tax. My mistake! Not as easy to use, and when I called for online support, they were not helpful at all, couldn't even get past trying to register the product ( I had bought the program at a store and they kept referring me to the online download registration!) I finally had to buy Turbo Tax so that I could finish my taxes! I will never ever try any other program but Turbo Tax for the future. BTW, I hired an accountant to do my taxes a few years back and they charged me hundreds of dollars. I had to gather all the information and forms and put it on their forms that was at least 30 pages long! I could have spent that time just inputting the data into Turbo Tax myself!
What's great about it: Easy to use, good back up support
What's not so great: Can't really think of any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 6, 2014
Posted by: Joffre
from Stanwood, WA
I'm generally well pleased with TurboTax and will continue using it next year, God willing!
What's great about it: Downloading info from previous year
What's not so great: Navigating thru the Schedule A process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of Filing
on April 6, 2014
Posted by: cyndie22
from Bothell, WA
I'm an accountant with fairly simple returns that I could easily do myself but choose to use Turbo Tax. In addition to ease of completing and filing the return I appreciate having the information compared to the previous year and automatically filing in the basic information. It's also very helpful that all the tax forms are printed from the software so you don't have to run to the library and/or in some cases actually have to hunt down the form from the IRS and print it. Turbo Tax is great and will always be a part of my tax filing. I love being able to save the return and worksheets to one pdf file for storage!
What's great about it: Import information from last year's return, ease of completing and filing.
What's not so great: Cost
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 6, 2014
Posted by: Judy144
from Alaska
Thanks for guiding me through this process! You made it easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version is awful for foreign filing
on April 6, 2014
Posted by: WilliM
from Berlin, Germany
Ilive n Berlin. When I had finished the online program it refused to transmit the federal form electronically on the grounds i had no state and valid zip code. The program had failed to Transfer the Country and postal code from the personal Information. It then did not allow manual entry of the country. This cost me enormous frustration and 3 hours to set straight with the aid of customer support, which aided me in downloading the program to my harddrive.
What's great about it: good support when online program was defective
What's not so great: oneline program defective
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another satisfying year.
on April 6, 2014
Posted by: redb11
from Zeeland, MI
Turbo tax is just that, gets your taxes done fast and accurately. I used it for the past 15 years. It makes completing taxes as good as you can expect.
What's great about it: Accurate, Handles a txt file with no problems.
What's not so great: A few too many screens at time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not so easy.
on April 6, 2014
Posted by: Oceans51
from Olympia, WA
Had a hard time to get the state sales tax information. Finally figured it out but it shouldn't be that hard. I have used you guys in the past because it was always so very easy. This year it was a hassle and very frustrating. i will use it next year but would suggest you automatically send updates as they are available and not make the user hunt for them.
What's not so great: Was difficult to file and get State sales tax forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 6, 2014
Posted by: Ellieho
from Kennwick, WA
Will check again on first business day that our return and debit went through
What's not so great: I had troubles when it came to "ID". Must be my age and technical IQ
Written by a customer while visiting turbotax.intuit.com