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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Big Help
on April 5, 2014
Posted by: Backho
from Las Vegas, NV
It would help if you would not change the software so much from year to year. Sometimes the language of explanations and requests for information are difficult to understand. Most of us users are not accountants, so we don't know the jargon. This year we ran into a problem where data was entered that was bogus, and we couldn't go back to get rid of it.
What's great about it: Easy to load, easy to follow
What's not so great: Confusing sometimes, difficult to edit
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 5, 2014
Posted by: MOISES1
from AUSTIN, TEXAS
STILL THE BEST WAY FOR ME TO DO MY TAXES. THANKS FOR DOING ALL OF THE HARD WORK FOR ME.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
quick & simple
on April 5, 2014
Posted by: jaykay2
from Wichita, KS
This version is perfect for me. I don't require a complicated and extensive program since I just have a couple of W2s, mortgage interest, & some charitable contributions. I like that e-file comes with it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Tax Program
on April 5, 2014
Posted by: Mommydoc
from Ohio
Bought H&R Block, thought it would save money since it is less expensive than Turbo Tax. My mistake! Not as easy to use, and when I called for online support, they were not helpful at all, couldn't even get past trying to register the product ( I had bought the program at a store and they kept referring me to the online download registration!) I finally had to buy Turbo Tax so that I could finish my taxes! I will never ever try any other program but Turbo Tax for the future. BTW, I hired an accountant to do my taxes a few years back and they charged me hundreds of dollars. I had to gather all the information and forms and put it on their forms that was at least 30 pages long! I could have spent that time just inputting the data into Turbo Tax myself!
What's great about it: Easy to use, good back up support
What's not so great: Can't really think of any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 6, 2014
Posted by: Joffre
from Stanwood, WA
I'm generally well pleased with TurboTax and will continue using it next year, God willing!
What's great about it: Downloading info from previous year
What's not so great: Navigating thru the Schedule A process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Ease of Filing
on April 6, 2014
Posted by: cyndie22
from Bothell, WA
I'm an accountant with fairly simple returns that I could easily do myself but choose to use Turbo Tax. In addition to ease of completing and filing the return I appreciate having the information compared to the previous year and automatically filing in the basic information. It's also very helpful that all the tax forms are printed from the software so you don't have to run to the library and/or in some cases actually have to hunt down the form from the IRS and print it. Turbo Tax is great and will always be a part of my tax filing. I love being able to save the return and worksheets to one pdf file for storage!
What's great about it: Import information from last year's return, ease of completing and filing.
What's not so great: Cost
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 6, 2014
Posted by: Judy144
from Alaska
Thanks for guiding me through this process! You made it easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version is awful for foreign filing
on April 6, 2014
Posted by: WilliM
from Berlin, Germany
Ilive n Berlin. When I had finished the online program it refused to transmit the federal form electronically on the grounds i had no state and valid zip code. The program had failed to Transfer the Country and postal code from the personal Information. It then did not allow manual entry of the country. This cost me enormous frustration and 3 hours to set straight with the aid of customer support, which aided me in downloading the program to my harddrive.
What's great about it: good support when online program was defective
What's not so great: oneline program defective
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com