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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
problem
on April 8, 2014
Posted by: SamAshton
from Tallahassee FL
Some of your nomenclature could be clearer. And I don't like the fact that you add apprehension by acting like you won't submit a return if the FEd doesn't have a form ready.
I filed an amended return last year and you didn't pick up the changes I entered. I had to print it and send it to the fed on paper but I used your program to file the and you must not have incorporated the amended information into our tax file. I had forgotten to include the long term care expenses into the deductions section and did that on the amendment.
What's great about it: fairly quick
What's not so great: I filed an amended return last year and you didn't pick up the changes I entered. I had to print it and send it on that
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Efficient as always
on April 8, 2014
Posted by: hesrdc
from Jerome, ID
It's hard to imagine getting the forms wrong if you've got your information handy - the only impediment you'd ever have is not having kept track of all the stuff you should've kept track of regardless. Great product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Unrelated Form Information Requested
on April 8, 2014
Posted by: WrongForms
from Washington
TT requested the country for a blank form for a Canadian plan administrator. This has nothing to do with my taxes.
What's great about it: Only one problem
What's not so great: Urelated Form info Requested
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax 2013
on April 8, 2014
Posted by: Dancin78
from Seattle WA
A 20+ year user of TurboTax is happy once again. The Step-by-Step interview process makes it very easy to enter the needed data and spit out a return. My only complaint is that some tax situations such as small businesses, real estate investments and the like are not always conducible to the interviews. Otherwise, it's almost effortless. Now, if we could only make the tax code simpler........
What's great about it: Integrated Interview System
What's not so great: Complex Issues are not easy to solve with the Interview Process
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
e-file didn't work
on April 8, 2014
Posted by: Marcels
from Edmonds, Washington
e-file wasn't successful at the end. Message said that I needed to have the latest update loaded. I updated both my computer and turbo tax with the latest updates and it still didn't e-file and the same error message comes up. I have a Mac that is fairly new. This was very frustrating to me as this has worked for me the previous year in 2012 with turbo tax. I still don't know why this wouldn't e-file so I am leery about using this program next year.
What's great about it: good program except for e-file at the end
What's not so great: e-file didn't work so I had to mail it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Basic for 2013
on April 8, 2014
Posted by: AD66
from Bremerton, WA
This is the second year that I have used TurboTax. I find it easy to use and I appreciate that the previous year's info is transmitted over to the new tax year. I recommend the use of TurboTax
What's great about it: Straight forward and easy to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First problem in many years of using Turbotax.
on April 8, 2014
Posted by: rwhghhwa
from Seattle, WA
TurboTax has been a good experience for tax filing for many years. This year, however, had an upset because I had to do it over again. I was preparing to file the first attempt when the TurboTax program got locked up as I was in the process of creating a PDF file. Nothing would work so I had to manually shut down the PC without going thru the normal Start shutdown procedure. When I restarted, the completed tax package was gone. The only choice was to start over.
What's great about it: Better than using the old pencil, paper and calculator approach of years ago.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Racked my brain!
on April 8, 2014
Posted by: TaxedOut60
from Louisiana
Keep up the good work! Thanks!
What's great about it: import last year's information
What's not so great: all most missed 1099-Misc deductions for using Basic
Written by a customer while visiting turbotax.intuit.com