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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Reasonable Cost
on April 9, 2014
Posted by: RichardSory
from Austin Tx
Lost me on sales tax with notification that a form was not ready. I finally figured out this had not been updated. Once I did the 8 minute update, every thing worked out
What's great about it: Instructions easy to follow
What's not so great: No notification in advance to update before starting
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 9, 2014
Posted by: SnowDrifter
from Carmel, ny
I was told to update my software in order to file. From the "online menu" I was supposed to "check for updates". Going to the website I found that there was no "online menu" that would permit me to "check for updates". It took some time before I found that going online to the site was not the best way to go online. I had to click on the software top menu. Finding this link took as long as it did for me to fill out my return.
What's great about it: Filling out the form was easy and pleasant.
What's not so great: I could not file my return.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
63rd filing
on April 9, 2014
Posted by: georgen
from Lacey, WA
As usual a minimum of frustration.
What's great about it: no need to check math
What's not so great: sometimes I do not think like the programer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2013 Return
on April 9, 2014
Posted by: JimDesler
from Grass Valley, CA
I have used TurboTax for years - always on the same computer.
All past return have been saved.
This year I had to dig up numbers from past returns and enter them by hand.
TurboTax should have done this for me.
All past return have been saved.
This year I had to dig up numbers from past returns and enter them by hand.
TurboTax should have done this for me.
What's great about it: Fast
What's not so great: Incomplete
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worry Free Filing
on April 9, 2014
Posted by: GoatNanny
from Del Rio, TX
I have used Turbo Tax for 8 years and I like the fact that I know my taxes are filed correctly.
What's great about it: Entering the info and Turbo Tax completes the required forms.
What's not so great: Can't think of any.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
What happened to Turbo Tax
on April 9, 2014
Posted by: NowretiredCPA
from Vancouver, Washington
After many happy years of filing via Turbo Tax I ran into a real nightmare. TT would not update "missing" returns - including
1040 and therefore would not let me finish and file - so I found
someone else who had the program and arranged to use their computer - but - so help me - my FINAL try of many many - the
Upgrade FINALLY WORKED (about 2 hours ago) - so - as of 15
minutes ago I filed electronically without having to use the other computer. I probably tried about 15 times starting a few days ago until on 4/9/14 (my birthday!) it finally "came through" for me and I will be using TT again next year! - Duane Meador
1040 and therefore would not let me finish and file - so I found
someone else who had the program and arranged to use their computer - but - so help me - my FINAL try of many many - the
Upgrade FINALLY WORKED (about 2 hours ago) - so - as of 15
minutes ago I filed electronically without having to use the other computer. I probably tried about 15 times starting a few days ago until on 4/9/14 (my birthday!) it finally "came through" for me and I will be using TT again next year! - Duane Meador
What's not so great: Using Windows XP and TT Basic it WOULD NOT update forms
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on April 9, 2014
Posted by: MoonMullins
from Sacramento, CA
As always, TurboTax makes filing much easier.
Now if only it would assemble all my records in order for the year. ...
What's great about it: Quick and Easy
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rocked My Refund
on April 9, 2014
Posted by: KatJack
from TN
We would highly recommend TurboTax
What's great about it: Easy to understand
What's not so great: unfamiliar with some of the terms
Written by a customer while visiting turbotax.intuit.com