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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Crashes After State Download
on April 10, 2014
Posted by: Scrot
from Philadelphia, PA
I usually have no problems with TurboTax but this year after I finished my federal tax return I decided to go ahead and do my state return too. After I purchased and downloaded the state return the program kept crashing. I had to spend 1.5 hours un-installing, hunting down files in the libraries on my Mac, and re-installing. Thank god my data wasn't lost and I didn't have to redo the whole federal return! Not sure if I should try downloading the state version again even though I think I paid for it.
What's great about it: User friendly interface. Makes taxes easy.
What's not so great: Crashed after downloading state return
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on April 10, 2014
Posted by: Marshie
from Oak Harbor WA
We've been using Turbo Tax for years & years! It's the only product I feel absolutely comfortable with - it's quick and thoroughly explained in all categories! Thank you, Turbo Tax, for such a wonderful product.
What's great about it: Written and Explained all IRS rules
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Surprizingly easy
on April 10, 2014
Posted by: Iris1
from Cincinnati, OH
I have always had my taxes completed by a commercial service because I was too intimidated and thought that I may make a mistake and frankly, I did not want to put myself through all that hassle. But the cost of the service has become too high for me to justify continuing to be lazy. I have heard good things about Turbo Tax and they were correct. I am extremely happy and satisfied by my experience. Thank you!
What's great about it: Easy to complete
What's not so great: A few unsure areas with no one to ask
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Why was Online version different this year?
on April 11, 2014
Posted by: choc7777
Have always used the free online version in previous years. This year the online versions were different than the desktop versions and I did not know this until I reviewed some of the help questions. TurboTax needs to make it clear that they are not the same product! Glad I checked because I would have been required to upgrade to the most expensive online version (home and business) whereas I was able to switch to the CD Basic version and save a lot of money! Otherwise, Turbo Tax is excellent.
What's great about it: As always, very easy to use
What's not so great: Had to switch to CD version due online version different
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Number of Issues
on April 11, 2014
Posted by: Vkelley
from Texas
I've used Turbo Tax for years. This year was not as good as previous. I had continuous updater issues and frequent slow response. I will continue to use unless next year's version is problematic.
What's great about it: Don't have to be 'tax fluent'
What's not so great: Updater issues this year
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
simple and efficient
on April 11, 2014
Posted by: wiseshopper
from San Antonio, TX
I really enjoyed using turbotax because it made the process that much easier.
What's great about it: Everything was easy to understand
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and complete!
on April 11, 2014
Posted by: TrishMcG
from St. Petersburg, FL
Have used Turbo Tax for many, many years and it continues to get easier and better. It helps one organize their taxable income and deductions and fills out all of the forms for you with associated worksheets. Easy to file; quick to get a refund!
What's great about it: Interview Process addresses all taxable situations
What's not so great: Nothing not to like
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax Completed & Filed
on April 11, 2014
Posted by: ChasT2013
from Fort Myers, FL
Always like using TT & Intuit products. Easy to use, great info source for questions and answers easily understood. I would look to improve the following:
Not all of our 2012 TT return was populated in the 2013 fields.
This was the first time paying electronically and didn't see in the filing instructions right away; was prepared to send a check with the voucher. I do prefer to pay electronically; needed to go back then find the payment transmit info.
Thought at first we had to do "electronically" signatures; but found out we select PIN#'s and that seemed to work OK.
We use TT for our Business Tax and Intuit for payroll processing.
Thanks very much; we'll use TT next year
ChasT2013
What's great about it: Have used TT for at least 15 years always with good results.
What's not so great: Filing & paying instructions could be a bit more clear regarding options to pay by mail or electronically.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com