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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Much improved
on April 11, 2014
Posted by: JRM27
from Deltaville, VA
I haven't used TurboTax since 2009, and it's much better now in many ways. The instructions and short explanations for all the topics are much clearer. The Help Center answers aren't as helpful as they could be. For example, when I tried to enter "various" as the date for acquisition of contributed stocks (charitable contribution deduction), I was unable to do that and there was no satisfactory reason given -- because the IRS forms clearly allow that entry. I was completely disappointed by the messages that I got when I had completed the process and was ready to review my return. The messages said that the IRS forms weren't yet available. I had to enter many fields and queries asking to get updates when the forms were available. Query why, when I entered by email address at the beginning of the process, I was not given a link to update the TurboTax disc much earlier in the process. But that's my only complaint.
What's great about it: Clearer instructions and helpful messages
What's not so great: multiple "forms not ready yet" messages
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great as always
on April 11, 2014
Posted by: PennyofPA
from Philadelphia, PA
I've used Turbo Tax for years and it has never let me down. Makes filing taxes so much easier than the old days.
What's great about it: Easy to use
What's not so great: Annoying sales pitches
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been a loyal customer cause I keep getting refunds
on April 11, 2014
Posted by: Ramblinshoes
from Houston, TX
I've used different turbo tax products each year and each offers exactly what I need. Don't know what I would do without it but spend so much time putting my taxes together.
What's great about it: Easy to use
What's not so great: IRAs need clearer instructions especially different scenerios
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Real Deal
on April 11, 2014
Posted by: HokeyPokey7
from New Port Richey, Fl
I am really thankful for this tax software. Will continue with Turbo Tax in the future...
What's great about it: Best help on taxes going
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It Gets Better Every Year
on April 11, 2014
Posted by: tillybutton
from Kettle Falls, Washington
I especially liked not going back to look for updates every time I went back to continue my work in progress. I found it impossible to print my return once I completed, and I am not happy about that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
As I expected
on April 11, 2014
Posted by: Doll17623B
from Nevada
Great program for beginners with your program-all forms easily understood and easy to make corrections.
What's great about it: Easy access to forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TURBO TAX
on April 11, 2014
Posted by: acmedan
from Acme, WA
Overall pleased, just hate program glitches and help was of no help for them.
What's great about it: Ease of use.
What's not so great: It wouldn't let me e-file even though I downloaded the latest updates
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Return
on April 11, 2014
Posted by: rednerfed
from Lakewood, WA
Have used for at least 10 years and will continue to do so. Easy way to prepare taxes. Good job guys!!
What's great about it: Easy Steps to follow
What's not so great: Can't think of any
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com