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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Dependable and Accurate
on April 12, 2014
Posted by: foxbateagle
from Dallas, TX
My family and I use TurboTax every year to complete our tax report and we've found it to be reliable, accurate and easy to use. The guides are invaluable and make the process smooth and simple to follow.
What's great about it: Easy to use.
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
collection again
on April 12, 2014
Posted by: izna603
from new hampshire
overall excellent an easy way to do taxes. I have been doing this for 20 years
What's great about it: ease of filing
What's not so great: still asks for state tax when no tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Poor vintage
on April 12, 2014
Posted by: Notmuchbetter
from WA
Updates seem to stall/freeze program this year. Would not validate b/c update available but already downloaded. Tried, did not get prompt, restarting program and that seemed to fix validation issue.
Help popups seem well duh and not help
What's great about it: nothing special
What's not so great: updates errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Best, but Expand Import Options
on April 12, 2014
Posted by: KSUTT
from Houston, TX
I had a CPA do my taxes for 2012. Turbo Tax import function would not let me choose my 2011 tax return data to import. I had to manually re-enter the data that would have normally been imported. All the previous years' data was also not imported, so there's only 2013 data on the comparison sheet of previous years income reported and taxes paid.
What's great about it: Intuitive!! and user friendly. I love Turbo Tax.
What's not so great: Import prompts for previous year's data only.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2013 Turbo Tax
on April 12, 2014
Posted by: Allen1425
from Dallas, TX
I purchased the 2013 Turbo Tax software in January. I had all my documents in front of me. When I was about to file for my refund the system said that some of the federal forms were not uploaded and I should check back another day. I went back several times and the forms where not there. It would have been nice to get my refund back in January. Not happy at all.
What's great about it: Fast when all forms are in
What's not so great: All forms were not uploded in January
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Little Rocky but Solid
on April 12, 2014
Posted by: sonodame
from Austin, TX
Didn't complete last few steps when the updates window popped up. While it was loading updates, I walked away. The distraction was enough to leave me thinking I was finished. I wasn't.
What's great about it: Step by Step
What's not so great: Updates stalled me out, got distracted, didn't finish, thought it did.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Penalty for No RMD and Form 5329 a problem
on April 12, 2014
Posted by: Kotty
from Granby, Colorado
I started with the online version of Turbotax. I finished everything and found no way to incorporate a form 5329 to calculate the penalty I had to pay for forgetting to take the RMD from mu IRA. After hours of researching the problem I found a note that told me I had to get the "Desk Top" version. Target had 4 versions of Turbotax for sale but none were called the "Desk Top" version. I bought the "Basic Version". Afterinstalling that, I struggled to transfer what I had done on the online version to my basic version. Finally, after solving that problem I still couldn't find form 5329. After hours of working I got the problem solved. While most of the filing was easy, one form caused me about 8 hours of extra work. It should be easier..
What's great about it: All the normal stuff easy
What's not so great: Penalty for No RMD and Form 5329 a problem
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EasyAsUsual
on April 12, 2014
Posted by: ACBinSpokane
from Spokane WA
Two returns completed within an hour, and much of that time was spent waiting for updates! I'm sure it can be shorter. The program gets right to the point and lets me choose to be led or go straight to the section I want to work on. I've been using TurboTax for years with no problems. Thanks!
What's great about it: Fast, Easy
What's not so great: None that I can think of
Written by a customer while visiting turbotax.intuit.com