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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
2
Software failed to e-file
on April 12, 2014
Posted by: CDing1
from Orlando, Fl
Despite troubleshooting, software failed to e-file my return. Software told me I needed to download additional updates. I followed the instructions and downloaded the updates. When I went to e-file again, software told me I needed additional updates first. This loop repeated until I gave up and filed a printed return.
What's great about it: Process was simple
What's not so great: Software failed to e-file my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as Pie
on April 12, 2014
Posted by: maureen13
from Columbus Ohio
Made filing my taxes easy and simple. Took a short time on a Saturday and I was done. It was also very cheap.
What's great about it: Simple and easy to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Better than doing it by hand...
on April 12, 2014
Posted by: MetaLark
from Houston, TX
Honestly, I'd still be typing in my charitable contributions if I used TurboTax's unwieldy and unnecessary question-and-answer format. If the individual charity names and amounts are not required by the IRS, then don't ask me to type them in, PLEASE. Also, to refer to donated goods as "Household Goods" confused me; If I donate sheet music and hymnals to my church, that certainly is deductible, but it is not "Household Goods." That category name should be changed.
Another gripe is about the questions I'm asked to answer. "Explain the carryover on section x, line x..." It was TurboTax that reported the carryover--I don't even fully understand what a carryover is--so how can I explain it?? TurboTax also said that I could find out what portion of my dividend payer is foreign by looking on my dividend statement, but that was a lie--there was no indicator on my dividend statement.
Also, at the end I found some blanks had been left blank, but in later lines had been referred to as though they contained an amount. There's no way I can figure out how that happened, so I just shrugged and said, well, if there's something wrong, the IRS can just come and put me in jail, because this is too complicated for me.
But yes, I understand that a lot of this is due to the complexity of the U.S. tax code itself. Really, I think TurboTax does a marvelous job of sorting most of it out. And it's such a relief not to do and redo all the calculations and to work and rework all the work sheets. Also, it's nice not to have to re-enter the same personal data year after year.
Bottom line: I'm pretty sure I'll buy TurboTax again next year (but I sure hope they fix the Contributions function).
What's great about it: Automatic calculations, self-explore layout.
What's not so great: Charity contributions function is awkward. Some questions unanswerable..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Review of TurboTax Basic
on April 12, 2014
Posted by: kirbykornell
from Fort Collins CO
For the most part, all went well. Some of the shortcuts were not straightforward and were confusing. The process of trying to print a copy was really bad. I didn't need all that garbage about using some remote printing. Got so bad I just quit, went my on way about printing. Give a straightforward way first, then the garbage about using some remote method. My going through that process plus asking whether I wanted extra protection has me thinking about using a different company's software next year.
Peace, Les Fraley
Peace, Les Fraley
What's great about it: Mostly smooth & easy to use.
What's not so great: Some shortcuts in the process confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rocked My Refund
on April 12, 2014
Posted by: TheDans
from McAllen, TX
I have used TurboTax for years. I always recommend folks to do their own taxes and I always recommend using TurboTax.
What's great about it: Sharp and dependable. Easy to understand and Use.
What's not so great: Not a darn thing!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GOTTAREFUND!
on April 12, 2014
Posted by: DOUG2028
from BULVERDE, TX.
STARTED AT 5:30 PM, FILED AT 6:27 PM, EFFECTIVE AND FAST.
What's great about it: QUICK
What's not so great: A LITTLE REPETATIVE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but irritating
on April 12, 2014
Posted by: cynthiap
from Houston, TX
We live in Texas where there is no income tax.
If you can figure out how much sales tax I paid, why can't you figure out not to ask me - multiple times - about filing state taxes. We don't file them.
Please either get TT to know that I don't file a state return, or ask me once and no more.
What's great about it: Walks you through tax return step by step
What's not so great: Keeps asking if I want to file state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Software
on April 12, 2014
Posted by: GrandmaMarilyn
from Alice, TX
I order TurboTax every year as it is the easiest for me.
What's great about it: Everything
What's not so great: Can't think of any
Written by a customer while visiting turbotax.intuit.com