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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Filing is a breeze
on April 13, 2014
Posted by: Stevobevo
from Austin, Texas
I have used Turbo Tax for over 10 years of tax returns. I have never had a problem with my returns or the IRS. Even when I sold several shares of stocks, Turbo Tax helped explain every thing clearly and my return was accurate. Online help always answers my questions completely.
What's great about it: Convenient, easy to use and always accurate
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy!
on April 13, 2014
Posted by: Tsundoku
from San Marcos, TX
Turbo Tax made preparing our taxes easy and quick. It stepped us through it with understandable language and many checks for accuracy.
What's great about it: Step by step tax preparation
What's not so great: Still had to do it
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Yeah Federal Taxes are done!
on April 13, 2014
Posted by: Sue87
from Camp Hill, PA
I liked having the search icon to find things. The help center was great! It helped answer the questions I had, otherwise I would not have been able to finish the taxes until Monday, because I would have had to talk with "Loan Services" at my bank.
Unfortunately, this is now the 2nd year in a row where we could not e-file and have to print out another copy - use our ink. Which is very expensive and we just replaced them all. Now I have to have my hubby do the leg work and go to the post office. We may decide not to do Turbotax next year because of this fact. It's a huge time saver, not to mention it allows us to get our money back sooner. We expected we would be able to take advantage of and we couldn't.
What's great about it: Help Center and Search
What's not so great: Could not e-file
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tackled My Taxes
on April 13, 2014
Posted by: JimKChin
from Westwood, MA
Assemble all your forms and documents and you're home free. Turbo tax does the rest. Less than an hour away from a click and file. I'll be back next year!
What's great about it: Easy Prompts
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
"Has been better in the past!"
on April 13, 2014
Posted by: DigiRaider
from Houston, TX
Turbo Tax user for at least ten years. For 2013, might be the slowest software yet. Updates are so slow when you boot up and at first unavailable unless requested. Intuit needs to think through this process again. Program is similar year to year, so makes input move along. I am one to input where I need to when documents arrive, thus the dialogue is annoying at a minimum. Would like to option to PRINT! Also not in favor of all the sales efforts once has to click through in the program. Intuit might want to consider added these to the end of the process. Overall, gets the job done.
What's great about it: Simplify income tax preparation
What's not so great: So slow to boot up and update the program
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a 4-Letter Word... EASY!
on April 13, 2014
Posted by: Charlie93
from Sarasota, FL
I have been using TurboTax for many years (do you remember 7-inch floppies?). I trust TurboTax with the most complex tax situations and I believe BASIC should cover most taxpayers. TurboTax is trustworthy and fast and can have your Federal tax prepared and electronically filed in about an hour (if you have all your documents in order). A great financial product.
What's great about it: Intuitive and comprehensive leaving no deduction-stone unturned
What's not so great: Forgetting a document that TurboTax asks for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Studen Loan Debt Forgiveness
on April 13, 2014
Posted by: IrisMessenger
from Johnson City, TN
Does not handle student loan debt forgiveness. It needs to and when Turbo attempts to, it doesn't handle it accurately. The only place you can enter the information when prompted is in Mortgage Debt forgiveness. The worksheet has to be edited directly and it gives errors. Took longer than to do by hand.Turbo does not handle 1099-C very well.
What's great about it: Good for Filing Moderatly Simple Returns, Good Prompting for Questions
What's not so great: Doesn't handle Student Loan Debt Forgiveness Acurately
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
gets a little better every year
on April 13, 2014
Posted by: bob14674
from Anchorage, AK
I used to dislike turbo-tax because I found it difficult to navigate, and sometimes difficult to understand. Each year, it seems to get a little easier to use, and seems to require less guessing. It was pretty easy this year,
What's great about it: didn't freeze my computer, unlike compettion. navigation improving. covers all of my situations
What's not so great: didn't really have any
Written by a customer while visiting turbotax.intuit.com