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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Super easy
on April 13, 2014
Posted by: WyomingCowboy
from Wyoming
Haven't used Turbo Tax for years. This time was for my son and it was fairy simple.
What's great about it: ease of use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Tax Prep Product
on April 13, 2014
Posted by: Elektra
from NYC
I've been using Turbo tax for several years and it improves every
year. Customer service and tech support are very helpful and
patient. I would definitely recommend Turbo tax to everyone.
year. Customer service and tech support are very helpful and
patient. I would definitely recommend Turbo tax to everyone.
What's great about it: Easy guide and Step by step prep
What's not so great: Should specify the pros and cons of desktop and on-line software
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Always easy
on April 13, 2014
Posted by: judybluiis
from Anchorage, AK
Every year I use TurboTax. As I've gotten older, I've found that the questions really jog my memory and I'm able to access all the deductions I qualify for. Thanks!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax made it easy
on April 13, 2014
Posted by: chelle07
from Nashville, TN
I feel extremely confident that everything was covered and that I'm receiving the best refund possible. Every page had a clear explanation, and it had the feel of someone speaking to you and walking you through the process. There were several opportunities to get questions answered and even to purchase Audit protection, if you want.
What's great about it: Questions lead through the whole process, no worries about forgetting something.
What's not so great: IRA sign-up a little confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Foreign Tax 1116 Is Really Awful in Turbo Tax
on April 13, 2014
Posted by: brianrsmithtx
from Colleyville, TX
The Foreign Tax Credit portion of Turbo Tax is truly awful. I could not figure out how to cancel out a mistake I made. I had to go back to an earlier saved version of my return and start this part over. FORTUNATELY I HAD SAVED ONE AND DIDN'T OVERWRITE IT WITH MY MISTAKE! The instructions are unclear. Why should you have to enter things in a specific order? This is the age of computers! Why can't I fix a mistake?
AWFUL AWFUL AWFUL!!! Fix this!
AWFUL AWFUL AWFUL!!! Fix this!
What's not so great: I could not correct an error.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Massachusetts State Tax - Be More Honest!
on April 13, 2014
Posted by: brianrsmithtx
from Colleyville, TX
After spending a lot of time on the web looking things for Massachusetts requirements over I learned two things:
1) My daughter doesn't need to file because she doesn't make enough money. I sure would have been ticked off if I had bought the package from you for Massachusetts and then found out she didn't need to file because she didn't make enough money. You could have saved me a lot of time if you would have told me that up front. I think your software should be able to tell me that.
2) Massachusetts has a free online package of its own. Might not be as good as yours, but maybe you could let people know? Not very honest on your part.
1) My daughter doesn't need to file because she doesn't make enough money. I sure would have been ticked off if I had bought the package from you for Massachusetts and then found out she didn't need to file because she didn't make enough money. You could have saved me a lot of time if you would have told me that up front. I think your software should be able to tell me that.
2) Massachusetts has a free online package of its own. Might not be as good as yours, but maybe you could let people know? Not very honest on your part.
What's not so great: You try to sell Mass tax kit even to people who don't need it
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Done!
on April 13, 2014
Posted by: codecat
from WASHINGTON STATE
this annual torture is less tortury with Turbo Taxes guidance.
What's great about it: The walk through helped get ready
What's not so great: just hate doing this every year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy 1-2-3 filing
on April 14, 2014
Posted by: Redjefe
from Dallas, TX
Best tax preparation software I used since 1997.
What's great about it: Guided walk throughs of each topic
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com