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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
2013 review
on April 14, 2014
Posted by: thisisnotneeded
In general I like Turbotax but heres several annoyances:
-You should default to manual entry and not assume filer wants to download associated forms. It is always a security risk which I find surprising that the majority of filers even use.
- I can see soliciting upgrades once or twice but it seems more of a nuisance to keep annoying me--what don't you understand about NO?
-Again you are hawking doing the state filing -- what don't you understand about NO?
-Why do you default the sending of return to both fed and state when filer did not choose to do state? Another annoyance to have to deselect it.
-I can't believe most filers use the delux versions of TT. Why is it so hard to find Basic? I had to go to three stores to find Basic. Your online ads don't even offer Basic. Why???
-You have dedicated users like myself who only need Basic to file so why do you send me nuisance emails trying to hawk everything but Basic?
-The product is good and does the job and providing you continue to offer Basic I will continue to use it.
What's great about it: Overall prepared tax ok w/o a lot of confusion
What's not so great: Too many pop-ups to buy fancier version
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 14, 2014
Posted by: Dave6641
from Texarkana,Tx
I have used TurboTax for the last few years. This year it seemed seamlessly between the two years. It really made filing smooth.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Was easy enough
on April 14, 2014
Posted by: gleaj522
from New York, NY
Was easy to understand, can walk you step by step through each form, didnt take me more than an hour.
What's great about it: quick, intuitive, easy to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Best I've found
on April 14, 2014
Posted by: poosu
from Port Orange, Fl
I've tried one other in the 18 years I've used a computer program and Turbo Tax seems easier. I use the basic package and it is plenty powerful enough for me.
What's great about it: Iv'e used Turbo Tax for about 15 years. It's the best one I've found. Works well with brokerage account downloads
What's not so great: Little areas in my return like foreign taxes and the sale of a partnership have been problems
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
May leave TurboTax Basic Federal after 6 years
on April 14, 2014
Posted by: buffway
from Albany, NY
Foreign tax credit instructions need to be simplified greatly. For the first time, you carried over almost all of our info from previous year wrong. We have Windows 8. Is that why this happened? You asked for entries of zero from funds that paid no dividends, so then they appeared unnecessarily on our Schedule B with zero entries. You should do adjustments to income before you do deductions, so you know what our adjusted gross income is because, in order to compute some deductions, you need to know what AGI is.
What's great about it: 5 Free efiles
What's not so great: TurboTax makes foreign tax credit too complicated & they carried over 2012 return info wrong.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
eFile rejected
on April 14, 2014
Posted by: JimB3rdnickname
from Salt Lake City, UT
eFile was rejected for an incorrect EIN number - my typing error when I entered W-2 info for 1 employer. IRS caught it; Turbo Tax reported to me by email. When I reopened TT - instructions had come in via web about procedures to correct & re-file.
What's great about it: very helpful that Turbo Tax notified me that efile was rejected
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and accurate
on April 14, 2014
Posted by: MaddyMc
from St. Petersburg, FL
I prepare 4 tax returns each year. I've used Turbo Tax for years (ever since you bought out Parson's Technology). I feel confident I've found every possible benefit of the program each year. And when I have had a question, answers were easy to find. Highly recommend this program!
What's great about it: Walks you through everything you need to know
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Did you "dumb it down"?
on April 14, 2014
Posted by: allnamesaredups
from Olympic Penninsula, Washington
I have used Turbo Tax since 2007 and every year the "Basic" edition has been adequate to download financial data from brokers. Suddenly in 2013 it has lost this ability as if Intuit is trying to force me into buying the more expensive version "Deluxe". This was a disappointment to me but I will enter the data by hand before I will buy the Deluxe" edition.
What's great about it: Does most things well
What's not so great: Seems you have degraded the Basic ed to not read brokerage info.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com