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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Great refund
on January 27, 2014
Posted by: npovolo
from Woodstock, il
I have used TurboTax for some years now and it is very easy to use
What's great about it: very easy to use
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to follow!!!
on January 27, 2014
Posted by: rhonaldo
from Stockton, CA
It's my first time filling on my own, and turbo tax makes things easier. With the step by step guidelines that will help you on everything you need. Plus, a service operator you can depend on if some trouble occur..
What's great about it: A step by step guide, and a very helpful costumer service operator..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Once again Turbotax makes tax filing a breeze
on January 27, 2014
Posted by: lisacarman
from Center Point, Texas
Since 1995 I have used TurboTax to file my taxes, it is the simplest of programs to use. As a bookkeeper I highly recommend this product to my friends, family and coworkers.
What's great about it: Ease of use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Most In Depth Filing
on January 27, 2014
Posted by: Ramjet2013
from Jacksonville Fl
Very simple and guides you through the whole process and provides you with ideas of what we could miss to obtain the most return possible
What's great about it: Prompts and Helps outstanding
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy
on January 27, 2014
Posted by: TiCoNeY
from North Pole
Like how turbo tax uses last years information to ease new return. I feel good about return and filing my taxes.
What's great about it: Felt confident in tax return
What's not so great: No issues
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax Basic
on January 28, 2014
Posted by: jLange
from Estherville, IA
Had an extreme amount of trouble downloading two states. Called technical support and after a few tips we were disconnected. I e-mailed him but he did not return my call.
I never could download from the software. Finally downloaded from the web site. VERY FRUSTRATING!!!! Spent four hours on this. Also you need to widen your reponse boxes as all I could see was continu and downloade.
I never could download from the software. Finally downloaded from the web site. VERY FRUSTRATING!!!! Spent four hours on this. Also you need to widen your reponse boxes as all I could see was continu and downloade.
What's great about it: familiar
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I like Turbo tax
on January 28, 2014
Posted by: ChanChan
from Fuquay-Varina, NC
Overall this wasn't too bad of a process to fill online with turbo tax!
What's great about it: Was easy and i felt it was secure
What's not so great: Couldn't figure out pin for e-file
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Worst Experience Using TurboTax
on January 28, 2014
Posted by: Disappointed33
from Houston Texas
it has been in the past. It would NOT allow me to import my information from the previous return. I had to re-enter and re-type a lot of pertinent information that should have automatically transferred. Very disappointing. I mentioned earlier that the software was not user-friendly. It asked too many unnecessary questions. It offered too many options to buy something I didn't want or need. Many times, it wasn't clear what the software was requesting.
What's great about it: The speed and efficiency of filing electronically
What's not so great: I have used turbo tax for the past 8 or 9 years. This year's software was the poorest. It was not as user-friendly as
Written by a customer while visiting turbotax.intuit.com