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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
on April 14, 2014
Posted by: Tom972
from Dallas, TX
Good balance of being all-inclusive without asking too many questions. Used override command to change a computed value. It would have been helpful to point back to the precedents that made up the value (I eventually found them and cancelled the override).
What's great about it: Straightforward, intuitive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Poorly designed self help
on April 15, 2014
Posted by: anonimity
from California
At the end of my 3 hour easy install and first time user interface, I have yet to be satisfied with any assurance that my Taxes are filed, or if there is anything I can do to verify the filing correcty. Overall very disappointed with this product compared to the past. First time I used this product as a married man, and I hope all filings in the future with this software are not as in-conclusive. Nothing was explained clearly enough, is it illegal to not file State taxes? Turbo tax would not let me get this far or see to it that I not break any rules. A little more guidance would be helpful.
What's great about it: to the point prompts
What's not so great: no resolution of bigger issue, taxes filed?
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good stuff
on April 15, 2014
Posted by: MTaupeka
from Daphne AL
All good except for con above; plus, even though not claiming Sch. C vehicle expenses, was forced to complete worksheet.
What's great about it: Fast and acccurate
What's not so great: state return prep costs too much, then you get hit with state e-filing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Need to Get Updates First
on April 15, 2014
Posted by: JR1122
from Fort Worth, TX
Turbo Tax waited until I had finished my Federal Return before it checked for updates to the software. The deduction for State Sales Tax had not been updated and I spent at least 20 minutes trying to figure out where to enter this deduction. In the end I went through the entire Return and then it checked for updates. I went back and the State Sales Tax section now allowed me to enter the amount. So the bottom line is I wasted my time but it was correct in the end. So my suggestion is to have the software check for updates before starting the Return.
What's great about it: Turbo Tax is easy to you especiaily if you use it each year
What's not so great: Needs to get updates at the beginning
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
A sotfware you can trust!
on April 15, 2014
Posted by: VaninaD
from Miami, FL
Very helpful software. I start using Turbo tax in 2007, when I had cero knowledge of taxes... Years past, and learned about it, and I can tell how much these software has improved. Now I love using it, because is giving me the tranquility of not error in my return.
Thanks turbo tax team!
Thanks turbo tax team!
What's great about it: Very easy to follow
What's not so great: slow to download the last update for 2013
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TOO TIME COMSUMING
on April 15, 2014
Posted by: seasandy
from SEATTLE WA
THIS YEARS VERSION WAS THE WORST YET WITH TOO MANY UPDATES IN ORDER TO GET TAXES DONE. IT WULD BE BETTER TO RECEIVE TURBO TAX LATER IN THE YEAR THAN BE STOPPED SO OFTEN FOR AN UPDATE.
THE UPDATES DID DOWNLOAD FASTER THIS YEAR ON A POSITIVE NOTE.
What's great about it: I CAN WORK FROM MY DESK AT HOME
What's not so great: IT IS LABOROUS WITH ALL OF THE UPDATES NEEDED TO COMPLETE TAX RETURN
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love the refund calculator
on April 15, 2014
Posted by: stacystacy
from Palo Alto, CA
I love the setup for itemized deductions--especially because the information transfers over from the previous year.
What's great about it: Easy setup for deductions
What's not so great: So many options, and sometimes the explanations are confusing
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to understand
on April 15, 2014
Posted by: Grayer
from Las Vegas, NV
i think everything was simple, and the steps are easy to follow
Written by a customer while visiting turbotax.intuit.com