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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Great for Federal Filing
on April 15, 2014
Posted by: NonRezFiler
I have used TurboTax for years and expect to continue doing so. The ability to import data and being guided through the process are very helpful.
For the first time, however, I was unable to e-file my nonresidential state return. (I noticed that this affected other taxpayers who are living overseas.) I trust that TurboTax will fix this problem next year.
What's great about it: Easy to collect information and file federal return
What's not so great: Could not e-file my nonresidential state return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and painless
on April 15, 2014
Posted by: taxedpatience
Easy to navigate, particularly going back and forth from interview format to seeing your forms/worksheets in progress.....running total of refund or taxes due is a helpful feature......
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 taxes
on April 15, 2014
Posted by: tikibird2015
Turbo tax has made made doing my taxes very easy. I do not have to calculate or work hard at figuring m refund or payment.
I would highly recommend Turbo Tax to anyone I know.
I would highly recommend Turbo Tax to anyone I know.
What's great about it: Very easy to follow. Everything was calculated for me.
What's not so great: None.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Got my refund and a headache....
on April 15, 2014
Posted by: Beach20Lover26
I have to say that overall it was an easy process but I did hit a few glitches. When I went to review my tax form the system would not tell me what the error was and refused to allow to go further. I also attempted to update it and it would not update until the next day. That was the most frustrating part because there was no guidance in helping me fix the errors. It just there is an error, find it on your own.
What's great about it: I enjoyed being guided through the process of my tax returns and it made the process seem easier.
What's not so great: My system did not update properly until 12 hours later. This lead me to being frustrated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
on April 15, 2014
Posted by: enlillehass
Someone needs to error check 1040 when used with a foreign address and job. Small but annoying example... Turbo Tax does accept my foreign address but not my phone number. It only accepts North American phone numbers...so you have to make one up or give someone elses in the US...without saying it is theirs. Other difficulties with US social security and also foreign retirement as part of a job...no where to record that and there is a penalty if you do not. Etc.
What's great about it: does provide scaffolding and helpful questions
What's not so great: still does not perfectly fit US citizens who live and work abroad and yet file with the IRS.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as ever
on April 15, 2014
Posted by: Tirtza
I love Turbo Tax. This year was a particularly simple tax year for us because nothing new had happened (besides another baby -- big for us, no new twist to the tax prep, though). In previous years, however, we have had complicated tax situations. I love that I was able to choose "Basic" for this year, but could go back to Deluxe or Premiere in the future, and they all work together seamlessly.
Great product; great support.
What's great about it: Fills in all the info from last year; highlights areas to change
What's not so great: can't always go back to things like last year's list of banks
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
ChiefW
on April 15, 2014
Posted by: ChiefW
I found Turbo Tax to be very simple and easy to use. I used other versions of Turbo Tax in the past but found now that I am retired the Basic version is all I need.
What's great about it: Simple and easy to review
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The Relief Maker
on April 15, 2014
Posted by: JayBirds97
I've used TurboTax for probably 10 years now, and can't dream of doing my taxes any other way. I'm confident that my taxes are accurate. Plus, my return gets processed super quick. I love that my information carries over year to year. They try to do everything possible to make this chore as simple as possible.
Thanks for all of your help over the years.
What's great about it: Always trying to make things easier
What's not so great: Any failings are with the tax code, not the program
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com