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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Federal and State
on April 15, 2014
Posted by: S2F3B5F7
from Southern Maryland
Overall have found it very helpful in the past. Much easier than doing by hand and trying to look up info.
What's great about it: Concise and to the point
What's not so great: repeating items which don't apply to our situation
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2013 Turbo Tax review
on April 15, 2014
Posted by: LarBoo
from Hudson, FL
I have been using Turbo Tax for years. The calculate your state sales tax does not work and I had to manually over ride your program by putting previously calculated entries in manual mode. Had to restart taxes 3 times before I just tried to force the total in to get my deduction. Also, why don't you still try to update program at beginning of session till end. I was confused with the 1099 Misc entry not showing u[ this year where it did last year. Your form should have been clearly noted that this was a change.
What's great about it: Complete with math checks
What's not so great: Some functions did not work
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Angry
on April 15, 2014
Posted by: Bobannoyed
from Woodinville, WA
Please let the user know at the beginning of the process about what the fees will be.
What's great about it: Easy to use, fast, comprehensive
What's not so great: Absurdly high refund processing fee
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easier every year
on April 15, 2014
Posted by: pcking
from Chattanooga, TN
Turbo Tax becomes easier to use and more thorough every year, I buy it off the rack, line up my documents, answer the questions, press send and I'm done.
What's great about it: import from prior years
What's not so great: state tax is pushy when your state doesn't collect income tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent tax prep package
on April 15, 2014
Posted by: VickiW
from Bradenton FL
I've used TurboTax for years. It's the greatest.
What's great about it: Easy to use, good explanations, thorough, convenient, e-file
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Excellent processing but failed to let me e-file.
on April 15, 2014
Posted by: 1234Larry
from Las Vegas, NV
Still a good product, but now I have to go the post office and hope that I can send this appropriately. At the end, I'm disappointed.
What's great about it: Processing excellent as in the past.
What's not so great: I repeatedly tried to e-file receiving message to download update, which I did only to go through it again and again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
on April 15, 2014
Posted by: ETWERT
TOO SLOW--DO YOU GET THE PICTURE
YOU NEED TO SPEED IT UP
What's not so great: WAY WAY WAY WAY TOOOOO SLOW AND HARD TO FIND WHAT YOU NEED.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still had to mail forms with eFile
on April 15, 2014
Posted by: HKR1
from Tennessee
I have used Turbo Tax for years and it works great. This year though I had to re-enter data manually because it was not transferred from the year before (unemployment compensation). Also, I could not attach required documents to the eFile transmittal, so I am required to mail the documents separately.
What's great about it: Transfers most data from last year.
What's not so great: Documents can not be attached to eFile. Some data not transferred from last year.
Written by a customer while visiting turbotax.intuit.com