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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
So Easy
on March 2, 2014
Posted by: MelissaLS
from Orlando, Florida
Turbo Tax is so easy to use. I used to be a tax preparation professional for many years. I have since retired, and Turbo Tax is a good tool for me to prepare my own taxes, plus those of some family members.
What's great about it: Being able to input my own info as opposed to having to use the guide
What's not so great: No prompt for the Sales Tax deduction. I almost missed it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not happy
on May 24, 2014
Posted by: pffffyt
from PA
we thought it went out - discovered today that it did not
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Had to override!
on October 11, 2014
Posted by: PRRaynes
from Wasworth, OH
Overall, I have used this for over 10 years, and been satisfied - on the whole. This year I retired, bought a house, and moved, all of which worked out fairly well following the step-by-step method. However, AS IN PREVIOUS YEARS, the software asked for my housing allowance in two (2) separate places, then ADDED THEM TOGETHER - which then added to my income for my SE form. I have had to override this line EVERY year, and as a result I can NOT e-file. It will not let me send in an e-file with an override - which it considers an ERROR! Therefore, the software tries to make me pay taxes on money I never received.
What's great about it: Easy to use, helpful with changes in status & income
What's not so great: Had to override due to quirk in software for pastors
Pros: I moved, My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Basic Turbo-Tax
on October 14, 2014
Posted by: greatfunguy
from Lynnwood, WA
Unable to complete e-file process by using previous AGI and unable to get a pin #. Had to file by US-mail
What's great about it: easy to input information
What's not so great: none
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product for first timers
on February 3, 2014
Posted by: DRob7682
from Woonsocket, RI
This is my first time doing my tax returns usually my parents fill them out for me. This was extremely easy to use and very helpful making sure that each section is complete and I felt very safe and secure while using this.
What's great about it: ease of access, secure, effectiveness
What's not so great: None Noticed
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2013 TurboTax Basic decline
on February 3, 2014
Posted by: fands
from Seattle Washington
I downloaded some brokerage information and it saved my secure ID. I could not delete it so had to change to a new ID.
It created some forms that I did not intend (Property sale's when I said I had none) then tried to make me add details to the erroneous forms.
What's great about it: I was able to file taxes but only after a lot of unexpected work
What's not so great: Harder to use than previous years. It missed some errors than found them later.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Clunky
on February 3, 2014
Posted by: AntLunch
from St. Louis, MO
I was very frustrated when it asked me to input my user name and password. When it told me my password was incorrect, I reset it. When I entered the new password in, it was not accepted. I repeated this process TWICE!
While attempting to file my state return, the program told me it would be $40 which is too much! While finishing up, the program told me that it would be free with a $20 dollar mail in rebate. When I went back to the state return to see if the price had dropped to $20, it stayed at $40.
Also when entering my EIN, the software told me that it would pull my w2 from the internet. Not only did it not pull MY information, it did even input the name of the company. If it knew which company I got the w2 from, why didn't it fill in the fields for me?
While attempting to file my state return, the program told me it would be $40 which is too much! While finishing up, the program told me that it would be free with a $20 dollar mail in rebate. When I went back to the state return to see if the price had dropped to $20, it stayed at $40.
Also when entering my EIN, the software told me that it would pull my w2 from the internet. Not only did it not pull MY information, it did even input the name of the company. If it knew which company I got the w2 from, why didn't it fill in the fields for me?
What's great about it: Able to skip parts easily
What's not so great: Clunky program
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Way to File Your Taxes
on February 4, 2014
Posted by: mollyis8
from Lakeland, FL
I have been using Turbo Tax for several years and will continue to do so. This year, pricewise, was even better; I could use the Basic Turbo Tax. Lot better than what I have previously paid. Thanks for that!
What's great about it: Directions easy to follow
What's not so great: Can't really think of any
Written by a customer while visiting turbotax.intuit.com