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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Easy to use
on April 16, 2014
Posted by: ChuckPreble
from Sequim, WA
I have been using Turbo Tax since you purchased Parsons (Sp?), and it has continually improved every year. You make this most complex of a citizens duties almost easy. Thanks!
Chuck Preble
Chuck Preble
What's great about it: Better than last years
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
FILED WITH TURBO TAX
on April 16, 2014
Posted by: TINKER48
from SHAWNEE, KS
PRICE TOO HIGH FOR FILING STATE TAX
LAST YEAR TURBO TAX WOULD NOT LET ME DEDUCT MY 401K THAT I MADE ADERECT ROLL OVER ON AND I HAD TO GO TO AN ACCOUNTENTAND PAY HIM TO DO IT. OTHER THAN THANT I HAVE USED TURBO TAX FOR LAST 15 YEARS OR MORE.
LAST YEAR TURBO TAX WOULD NOT LET ME DEDUCT MY 401K THAT I MADE ADERECT ROLL OVER ON AND I HAD TO GO TO AN ACCOUNTENTAND PAY HIM TO DO IT. OTHER THAN THANT I HAVE USED TURBO TAX FOR LAST 15 YEARS OR MORE.
What's great about it: EASY TO USE
What's not so great: NEXT YEAR I WILL FILE THRU THE STATE WEB SIGHT FOR MY STATE TAX IT FREE AND JUST AS EASY TO USE
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Couldn't do without it but...
on April 16, 2014
Posted by: seattlesteve
from Seattle, WA
Struggled this year with entering info for tax credit & deduction for college tuition. 2 kids = 2 1098-T forms. Both 1098-T forms showed what was billed & scholarship amount, not what was actually paid in 2013. But then I saw an instruction saying I needed to enter what I paid in 2013. And I could find nothing in the interview that allowed me to enter that info; had to go to Forms (& find the right worksheet) to make that entry. Then when I got that entered, things still did not seem to be working right. Finally I figured out that TurboTax was assuming that the amount paid to the school included the scholarship amount - even tho' the $$ were from the school & never passed thru my hands. After I got that all worked out, things looked good: appropriate credits for both kids. Finished the interview & then at the very last step #well beyond entering the tuition credit data# TurboTax did a review & suddenly I had one tution credit & one tuition deduction. Never could figure out the logic of why one tuition credit suddenly changed to a deduction (I guess "ask the IRS") but it did save me a few $$. Maybe my problem is that I expect some logic to apply. C'est la vie.
What's great about it: I can get my taxes done; have used for years, Thank you.
What's not so great: Frustrated at times because I cannot see what is being done behind the screen. Some things just don't make sense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Had To Pay More Taxes
on April 16, 2014
Posted by: Chieftain309
from Katy, Texas
I have used the Turbo Tax programs since 1997, both the Basic and the Deluxe. I have found the programs very easy to navigate and input my information. And each year they seem to be getting easier and easier. They are very user friendly. I have introduced family members, friends, and even strangers to the Turbo Tax family of software and they have all offered strong praise for how easy it was to use. For the first time since I began using the product, I had to pay more taxes for 2013. This was not the fault of the program, but the changes that have occurred in my income. I will continue to recommend Turbo Tax to anyone that decides to do their own taxes.
What's great about it: Easy to use and gets easier each year.
What's not so great: Had difficulty finding the way to cancel the filing extension as I did not require it after all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Very helpful but in need of improvement
on April 16, 2014
Posted by: BrittStar
from California
Turbo tax is always a helpful method of filing taxes. It helps you understand how to answer all of the questions and fill out the w2 form without paying someone else to do it for you. The only issue that I've had this year, and this issue occurred with two separate tax returns that I attempted to file. I got an alert saying that there was an update needed to be able to file the returns however when I ran the updates and tried filing again I got the same error message. I ended up having to send both returns in via mail.
What's great about it: Its a helpful way to help me understand the best way to fill out my w2.
What's not so great: It would not allow me to submit my forms electronically because it said I needed updates when there were no updates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Been Using TTax for Years
on April 17, 2014
Posted by: tbonerunner
from Port Ludlow, WA
I have to do estimated taxes. I have fought with Turbo Tax ever since I have been self employed to figure out a way to get this done without having to virtually do an entire return each quarter, and even that isn't very straightforward. If there is a way, it isn't easy to figure it out. Intuit should either make it easier, or better document the easy way they think it should be done.
I do like the ability to work using an interview or directly accessing the sections I know apply to my situation.
What's great about it: Don't have to know the tax code to get my taxes done
What's not so great: Does a lousy job of doing estimated taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The TurboTax was so simple and easy to navigate.
on April 17, 2014
Posted by: StoneVol1611
from Helenwood, Tennessee
Your program is cheaper and easy to use. I will be using Turbo Tax from now on. Thank you so much. I will recommend your program to family and friends. Thank you for the customer service.
What's great about it: Great help and easy to navigate. very simple.
What's not so great: Zero
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
older laptop
on April 17, 2014
Posted by: ratpoe
from missoula montana
i would recomend it to other people
What's great about it: good customer service
What's not so great: had problems filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com