 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Been Using TTax for Years
on April 17, 2014
Posted by: tbonerunner
from Port Ludlow, WA
I have to do estimated taxes. I have fought with Turbo Tax ever since I have been self employed to figure out a way to get this done without having to virtually do an entire return each quarter, and even that isn't very straightforward. If there is a way, it isn't easy to figure it out. Intuit should either make it easier, or better document the easy way they think it should be done.
I do like the ability to work using an interview or directly accessing the sections I know apply to my situation.
What's great about it: Don't have to know the tax code to get my taxes done
What's not so great: Does a lousy job of doing estimated taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The TurboTax was so simple and easy to navigate.
on April 17, 2014
Posted by: StoneVol1611
from Helenwood, Tennessee
Your program is cheaper and easy to use. I will be using Turbo Tax from now on. Thank you so much. I will recommend your program to family and friends. Thank you for the customer service.
What's great about it: Great help and easy to navigate. very simple.
What's not so great: Zero
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
older laptop
on April 17, 2014
Posted by: ratpoe
from missoula montana
i would recomend it to other people
What's great about it: good customer service
What's not so great: had problems filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good software
on April 24, 2014
Posted by: RDS100
from Israel
routing to proper entry form for some data would be helpful. Sum may be seen on a form, but had difficulty finding where raw data was entered. improved links or direction would help
What's great about it: easy step is easy; running tax due total excellent
What's not so great: difficulty in finding entry point if correction needed for some items
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks for the help
on April 24, 2014
Posted by: hpamelaharry
from St Martinville La
It was relatively user friendly. Thanks
What's great about it: Didn't waste a lot of money on tax preparer
What's not so great: Took me a few days to figure out a few things that were incorrect
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
P.Chung
on April 26, 2014
Posted by: Chungla
from FERNANDINA BEACH FLORIDA
TOTALLY CONFIDENT IN TURBO TAX.
DEPEND ON IT TO FILE MY TAXES EVERY YEAR, WITHOUT QUESTION.
DEPEND ON IT TO FILE MY TAXES EVERY YEAR, WITHOUT QUESTION.
P.CHUNG
What's great about it: User friendly, educatonal, instructional and hassel free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So very very helpful.
on May 7, 2014
Posted by: AlexDorman1
from Brooklyn, NY
I spoke with Keisha [sic] on the phone for over an hour and she helped me every step of the way with all my questions. She knew exactly what to do, and was extremely helpful in troubleshooting my State Tax returns. Not only did she help me fill everything out correctly and answered my questions VERY patiently, she helped me save money by not having to pay again, since I had already e-filed before, and my claim was rejected. A+++++
Also, before that, I was helped by Cassidy on the phone on a previous call. Overall, I love TurboTax, and will recommend it to everyone.
What's great about it: Front-to-back, total knowledge of all questions and issues
What's not so great: I LIKED EVERYTHING
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used for years
on May 12, 2014
Posted by: Janonline
from Walla Walla, WA
I had to file an extension this year and was unable to find the form on the TurboTax list of forms nor could I find instructions in the search menu. By filing it manually it prevented me from efiling.
What's great about it: Generally easy to use.
What's not so great: The forms to file for an extension weren't in a logical place.
Written by a customer while visiting turbotax.intuit.com