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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
good software
on April 24, 2014
Posted by: RDS100
from Israel
routing to proper entry form for some data would be helpful. Sum may be seen on a form, but had difficulty finding where raw data was entered. improved links or direction would help
What's great about it: easy step is easy; running tax due total excellent
What's not so great: difficulty in finding entry point if correction needed for some items
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thanks for the help
on April 24, 2014
Posted by: hpamelaharry
from St Martinville La
It was relatively user friendly. Thanks
What's great about it: Didn't waste a lot of money on tax preparer
What's not so great: Took me a few days to figure out a few things that were incorrect
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
P.Chung
on April 26, 2014
Posted by: Chungla
from FERNANDINA BEACH FLORIDA
TOTALLY CONFIDENT IN TURBO TAX.
DEPEND ON IT TO FILE MY TAXES EVERY YEAR, WITHOUT QUESTION.
DEPEND ON IT TO FILE MY TAXES EVERY YEAR, WITHOUT QUESTION.
P.CHUNG
What's great about it: User friendly, educatonal, instructional and hassel free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So very very helpful.
on May 7, 2014
Posted by: AlexDorman1
from Brooklyn, NY
I spoke with Keisha [sic] on the phone for over an hour and she helped me every step of the way with all my questions. She knew exactly what to do, and was extremely helpful in troubleshooting my State Tax returns. Not only did she help me fill everything out correctly and answered my questions VERY patiently, she helped me save money by not having to pay again, since I had already e-filed before, and my claim was rejected. A+++++
Also, before that, I was helped by Cassidy on the phone on a previous call. Overall, I love TurboTax, and will recommend it to everyone.
What's great about it: Front-to-back, total knowledge of all questions and issues
What's not so great: I LIKED EVERYTHING
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used for years
on May 12, 2014
Posted by: Janonline
from Walla Walla, WA
I had to file an extension this year and was unable to find the form on the TurboTax list of forms nor could I find instructions in the search menu. By filing it manually it prevented me from efiling.
What's great about it: Generally easy to use.
What's not so great: The forms to file for an extension weren't in a logical place.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Accrurate return.
on May 13, 2014
Posted by: PaulDDS
from El Cajon, CA
Had to manually enter the Carryover of disallowed deduction from line 13 of my 2012 Form 4562. This should be done automatically by TurboTax.
What's great about it: Reasonably thorough.
What's not so great: On Form 4562, TurboTax did not transfer carryover of disallowed deduction from line 13 of your 2012 Form 4562
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Filing Again!
on May 14, 2014
Posted by: Ronkill
from Seoul, ROK
I have used TurboTax for the past 15 years and it has always been quick and efficient in preparing and filing my returns. The help options have always been able to answer my questions. Electronic filing is extremely easy and I get my refunds quickly. I will continue to use TurboTax and have recommended to several friends and relatives. Great product!
What's great about it: Transfer of information from previous year really speeds things up. Easy to follow step by step instructions.
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Refund
on August 5, 2014
Posted by: jozette34
from Glendale, AZ
It was very easy to use walked you through everything you could possibly need to do for your tax return.
What's great about it: Very easy to use
What's not so great: Sometimes a little too detailed but not a bad thing
Written by a customer while visiting turbotax.intuit.com