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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
It seems to get better every year
on April 14, 2014
Posted by: Jchristy12
I've been a Turbo Tax customer for many years and it seems to get better each year. It also seems to get easier to use each year as well. Great product.
What's great about it: Easy to follow instructions
What's not so great: Don;t know of any
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tax Preparation Nightmare
on April 14, 2014
Posted by: Jodie54
We've used TurboTax for several years but this year all I had was trouble with it. If I left and came back later to continue, info I entered earlier was missing. And yes, I did save both when I closed the file and periodically while entering the info. I think a new PDF file was being created when I tried to print forms. However each time I tried to open the PDF I received a message that an error occurred and file could not be found. This year completing our taxes with TurboTax was definitely not a pleasant experience. In years past my experience has always been positive but if this was the 1st time I used it...it would certainly be my last.
What's great about it: Easy to understand
What's not so great: Easy to lose what you've entered
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Step by Step!
on April 14, 2014
Posted by: Kim234
Great!
What's great about it: easy guide through program
What's not so great: Trouble editing charity name
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Got the Job Done
on April 14, 2014
Posted by: Pandabearit
I had my husband and my father to help me with the tougher questions. But, mainly if I hadn't heard of it, I didn't have it or didn't need to file it.
What's great about it: Fairly easy, not too complicated, my finances are simple, and so was my tax return
What's not so great: I had a little trouble understanding some linguistics, nothing a bit of dictionary diving couldn't fix though.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Appreciation
on April 14, 2014
Posted by: MajorBiscuit
Very pleased with TurboTax. Have used many years. Will come back.
What's great about it: Very user friendly and very thorough
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
16 years of Turbo-Tax-Time
on April 14, 2014
Posted by: TDaug
Turbo Tax is the best and they seem to get better about pricing and features. Although, I always buy but from a local discount store instead of online.
What's great about it: Automatically Fills out forms from last year's data.
What's not so great: Can get off topic into areas that don't apply, or avoid conserns that I want to know.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
You Don't Have to be a CPA
on April 14, 2014
Posted by: ScottnJ
I use Turbo Tax every year and I love it. It asks you the questions you need to know and gives good explanations. I feel confident that I have done the best job I can with my taxes. I don't think a CPA can do a better job than I can with Turbo Tax.
What's great about it: Easy to follow step by step
What's not so great: Some small things changed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always improving
on April 14, 2014
Posted by: FightingJacks
This version of Turbo Tax is the best yet. In the past it was sometimes confusing but I breezed through the process.
Written by a customer while visiting turbotax.intuit.com