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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
not clear when state income file not required
on February 1, 2014
Posted by: Journey4
from Lebann, TN
The software wanted me to purchase an upgrade for state income tax. once reviewed it determined I didn't need it. I had to check "Do not file my state return, I will file later" this doesn't make sense. I do not need to file a TN return.
When the software told me "Good news, you do not need to file a state return" it said "select skip state" when you close the window. i could not find "skip state" anywhere.
What's great about it: easy until the state return TN doesn't require
What's not so great: couldn't proceed without "not filing" state return. TN doesn't require
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great customer suppot
on February 1, 2014
Posted by: Joe213
from Riverside
It took me all day to get the hang of this but was much faster than waiting for the mail forms and less expensive than most places.
What's great about it: The rep helping me was very good at her job
What's not so great: The system may have a few bugs but so does everything.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Rocked helping me get things right
on February 2, 2014
Posted by: bulldgr
from Manchester, NH
I have been using turbo tax for several years now and this is the first time i had a problem with anything that i needed to report an incident and the two people that assisted me, Roberto and Brucetta, both went above and beyond to help me and were most pleasant to speak with. I think your company would benefit in having all your employees reach to attain the same quality of customer service and support as they showed me! I hope they get the recognition and raise they deserve. They are a definite asset to your company. They deserve a hats off salute and a large pat on the back and well done!
What's great about it: excellent help
What's not so great: had a glitch in the free edition
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
super easy refund
on February 2, 2014
Posted by: jm61
from valley center ,ca
really easy to do and get your return fast
What's great about it: easy
What's not so great: all the extra fees
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Product
on February 2, 2014
Posted by: hogrider1
from Erie, Pa
TurboTax was easy to use and helped me get all the deductions I was entitled too!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time Turbo Tax user
on February 2, 2014
Posted by: ChristyH68
from Mexico Beach, FL
I have used Turbo Tax for at least 8 years. I love the ease of use and the ability to save $100 of dollars.
What's great about it: Alot less than having the "pros" do my return
What's not so great: I have always loved turbo tax. Glitch with online version, on hold over 2 hrs but fixed and no charge
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Complicated kids return
on February 2, 2014
Posted by: Rosh2
from New Hampshire
My child needed to file for the first time due to dividends and capital gains, which I really didn't understand. Turbo Tax Basic made it easy for me to do by walking me through each step and automatically transferring most of the information I needed.
What's great about it: I was able to quickly transfer info from 1099-B and 1099-DIV. Directions were fairly easy to understand.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Pain Relief
on February 2, 2014
Posted by: jcschuck
from Pittsburgh, PA
TurboTax makes doing taxes tolerable if not kind of enjoyable
What's great about it: Efficiency and accuracy
What's not so great: still looking for electronic interfaces for all relevant forms
Written by a customer while visiting turbotax.intuit.com