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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
Mostly smooth
on February 4, 2014
Posted by: grackyl
from Knoxville, TN
Finding my 2012 info took changing the file type search from the turbotax filetype to "All filetypes". At that point, I was able to access the PDF file with my tax info. It took several minutes to figure this out as i searched multiple hard drives for the info that was actually on the first one I looked at. If you had explained to search for the PDF, or started PDF under the allowed filetypes, this would have gotten a 5-star rating from me.
PS - If you are going to ask for an individual name to note people by, ask for that. asking for a nickname made me try four times before I could enter something that was accepted for this review
What's great about it: Easy to use 90% of the time
What's not so great: Finding previous year's info not intuitive or well-explained
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
NOT user friendly when it comes to printing
on February 6, 2014
Posted by: Dzljamia1
from Jacksonville, IL
I have fooled around with trying to get a pdf file to print on my system for twice as long as it takes to compute my taxes!!! And never did get a printed copy.
What's with that?
What's great about it: great for computing taxes
What's not so great: Lousy for printing with Windows
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed
on February 7, 2014
Posted by: Davyjoans
from Virginia
Could not download last years data.
I had to reenter everything.
Program confusing, not user friendly.
User support non existant
Waited on the phone line 45 mins, finally hung up.
Very disappointed with turbo tax.
I had to reenter everything.
Program confusing, not user friendly.
User support non existant
Waited on the phone line 45 mins, finally hung up.
Very disappointed with turbo tax.
What's great about it: Not many
What's not so great: Terrible customer support
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fast & Easy
on February 9, 2014
Posted by: KathyB41Bowers
from Tennessee
The process was very easy and only took a few minutes. It would have been nice on one page to mark the type of income and expense we had rather than having to go through all the types of income and expenses one by one.
What's great about it: It was very easy to complete just by answering a few questions
What's not so great: I had to answer questons about items I knew I didn't have.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice to see something work
on February 11, 2014
Posted by: Rinn
from Belleville, Il
Simple to use and full of features. It will behoove you to take the time to read some of the details so you understand what you qualify for. The carry over feature from last year saves a ton of time as well.
What's great about it: Easy to use and the carry over feature saves me a ton of time.
What's not so great: Nothing really.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on February 12, 2014
Posted by: Ashley082691
from Tucson, AZ
This was my first time doing my own taxes. Turbo Tax not only made it so easy for me but also made it fun. I enjoyed doing my taxes and watched the refund number in the left hand corner change! I will use Turbo Tax every year!
What's great about it: So easy.
What's not so great: Nothing!
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Tax Year Turbotax (Basic Version)
on February 17, 2014
Posted by: JohnLane
from Seattle, WA
I use TurboTax every year, and greatly appreciate the convenience provided by automatic carry-forward of personal information and previous-year data. The step-by-step data-entry option gives guidance which provides wonderful assurance that nothing is being overlooked; and the direct-form-access option provides faster completion, if income and deduction patterns don't change much from year to year. I have used both options to good advantage.
I also appreciate the fact that each year's TurboTax gets updated with latest changes in tax law, and the guidance gets updated accordingly. Also, the ease of access to IRS publications via on-line links is very convenient and helpful. The nominal cost of TurboTax software is well worth the investment--for the convenience, and the assurance it provides when I have completed and submitted my annual tax return.
What's great about it: easy step-by-step data entry in logical sequence, Easy access to individual forms if desired, easy retracing of steps
What's not so great: (can't think of any)
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on February 19, 2014
Posted by: Smitty222
from Ohio
I have been using Turbo Tax since the early 1990's and I'feel that it's the very best Tax software available
I tried two other products in the past and both times I was audited and had to pay fines and back taxes
I tried two other products in the past and both times I was audited and had to pay fines and back taxes
What's great about it: Easy Quick complete
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com