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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Solid Performance
on February 3, 2014
Posted by: 13taxesaredone
from Ellsworth, Maine
I'm a faithful returning customer of Turbo Tax. Every January I purchase Turbo Tax even before I receive my W-2 so I can quickly do our taxes.
We have very straight-forward taxes, so its wonderful to file with so little hassle.
What's great about it: Easy to use; mostly intuitive
What's not so great: hmmm....
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
the best
on February 3, 2014
Posted by: chrstlawr41
from maywood,il
love turbo tax i done it every year now for the last 10 years, and its just great
What's great about it: easy to follow
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax User
on February 3, 2014
Posted by: SunDawg
from TX
I have been a turbo tax user for the past few years. I love this product and recommend anyone who wants to try doing thier taxes. The only reason I did not give it 5 stars was for the following. When it asked me to update my forms and I
clicked "OK" to start downloading It would constantly say "Download stopped by User" or "updated forms may not be ready" I waited a couple days for the updated forms. When i investigated I found the forms I needed to update had already been updated. I had to google to find out that for some reason double clicking "OK" would cause the download to stop, and that I had to click "OK" one time for the download to complete. This caused my filing to be delayed over a week Had I not started looking into it ,who knows how long my tax filing would have been delayed. This is the first year this has happened to me. I hope turbo tax fixes this issue for the next year. I really enjoy this product and will use it again next year.
clicked "OK" to start downloading It would constantly say "Download stopped by User" or "updated forms may not be ready" I waited a couple days for the updated forms. When i investigated I found the forms I needed to update had already been updated. I had to google to find out that for some reason double clicking "OK" would cause the download to stop, and that I had to click "OK" one time for the download to complete. This caused my filing to be delayed over a week Had I not started looking into it ,who knows how long my tax filing would have been delayed. This is the first year this has happened to me. I hope turbo tax fixes this issue for the next year. I really enjoy this product and will use it again next year.
What's great about it: Easy, Helpful, To the point
What's not so great: Had a Bug this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Big labor saver
on February 3, 2014
Posted by: Superdrafter
from Ohio
I'm completely hooked on TurboTax for tax preparation. Before TurboTax I prepared my returns manually -- will never go back now.
What's great about it: Thorough walk-through with clear instruction, mostly
What's not so great: For the first e-filing, TT furnished IRS incorrect 2012 AGI without my knowledge, causing rejection.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 4, 2014
Posted by: Alginon
from Ormond Beach, FL
If one is getting a refund, question should be asked if one wants direct deposit or not or added to next year's taxes.
If direct deposit, ask for routing and acct information
What's not so great: Question regarding refund
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
quick and easy for me to do myself
on February 4, 2014
Posted by: MeggieDoo
from Jasper, Texas
I worked in a tax office and turbo tax is great in explaining every detail to me and so far after 4 years it hasnt been wrong
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thorough and Easy to Use
on February 4, 2014
Posted by: kbwlww
from Stuart, FL
I switched to TurboTax in 2012 after using another software app for about 10 years. We'll be sticking with TurboTax.
What's great about it: Thorough, Easy E-File Process, Easy access to Q&A
What's not so great: None
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good program
on February 4, 2014
Posted by: Bobmax
from Beavercreek, OH
Nothing special just adequate. The actual review was a pain in the neck. Took an hour to pick a unique nickname. big waste of time.
What's great about it: None
What's not so great: efile section was somewhat complex. Probably not as much your fault as IRS
Written by a customer while visiting turbotax.intuit.com