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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
3
2013 tax via turbo tax basic
on April 12, 2014
Posted by: Melchi
Easy to use. I attempted to file electronically several times and downloaded updates several times but it never went through.
What's great about it: easy to use
What's not so great: unable to file electronically
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Vanished 2012 and 2011 files
on April 12, 2014
Posted by: DesertHoudini
I've used Turbo Tax since 2000 and it's kept track of IRAs and depreciation on business expenses. Suddenly this year, my last two years tax files were missing. I found many other people complained of the same on the online forums. TT insisted it was user error, yet that was impossible since I saved my 2012 repeatedly as I have a complex tax return and work on it over several weeks. Plus, my 2011 had been there last year to guide me in doing 2012. With both years returns missing, I had to rely on the pdf files as well as typing in all that information. TT ought to make a fix to allow conversion back to turbo tax, and also work to figure out why so many people this year are discovering missing files, or files where all the data suddenly disappears.
What's great about it: quick, accurate, and convenient to download 1099s
What's not so great: company won't address glitches of past year's files
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Package
on April 12, 2014
Posted by: Hijjazi
Easy to use with good instructions and help files
What's great about it: Simplicity and Comprehension
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great software
on April 12, 2014
Posted by: SandyBritches
Covers everything and makes e filing very convenient.
What's great about it: Too easy. Takes less time every year
What's not so great: None
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
my 2013 return
on April 12, 2014
Posted by: TWilson27
The program is extremely easy to use and very detailed if you need to drill down into specific areas.
Biggest issue is that it would not let me load to my own machine. It claimed I did not have Admin rights (Windows 7)... yet I have all rights and "run as administrator" would not work either. I had to copy to my work pc to run the program. Sad that it would not work on my pc despite it working fine the year before.
What's great about it: very easy to use
What's not so great: could not load on my own pc - admin rights (that I do have)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Tax Return
on April 12, 2014
Posted by: GCH55
This is the first time using TurboTax, having for years used a professional service, but the cost is too much anymore. I have a lot to learn about the tax system, hence the rating above of "mostly easy to use" and "confusing". It is really my own ignorance that slowed me down. TurboTax appears to be well thought out, but I do not know enough about the tax laws to have made it effortless.
What's great about it: Mostly easy to use
What's not so great: Confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!
on April 12, 2014
Posted by: oldguy9999
I have used TurboTax for 20 years. It is easier than ever, and I like the PDF files of the last few years. No need to start TT if you want to look at your return.
What's great about it: Easy navigation
What's not so great: Did not offer auto-update as in past years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on April 12, 2014
Posted by: Jannnnnn
Goes back to the income review and the deductions review page after every section. Then you have to page down to the bottom to hit 'continue.' Add a 'continue' icon at the top for those of us that don't review every section.
Written by a customer while visiting turbotax.intuit.com