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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Did what I paid for
on February 4, 2014
Posted by: Free2012
from Salado, TX
I generally like Turbo Tax because it's easily followed. You can either do a direct input or be guided through all the sections.
What's great about it: Familiarity with program since I used Turbo Tax for over 10 years
What's not so great: Can't find some supporting forms such as Amortization of Pension (1099R from Civil Service)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keeps getting better
on February 4, 2014
Posted by: AustinRon
from Austin, TX
Makes the complexities of the tax code the computers problem. So simple to use.
What's great about it: Uses last years return data, easy to use, logical interface
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Basic Step Instructions
on February 4, 2014
Posted by: kathyjack1
from Gold Hill, OR
When I got to the window where I indicated that I had Federal Service prior to 10/1/1991, it took me to the next window telling me that I had checked it. Then the next page said I needed to edit my dates of service. There was one problem, there was no edit button/option. It wasn't until I got on the phone for over 1.5 hr. that I found out that I needed to go to the forms in the upper right side of that window and enter that info in a fill in for. There should have been a "Note" or instruction telling me to go to the forms or if checked that the program would take me right to a page to make those entries.
What's great about it: Customer Service was good.
What's not so great: Poor instructions in Oregon State Return
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
A glitch
on February 4, 2014
Posted by: zoodew
from Washington state
Program says I cannot file a federal return because Form 1040, Schedule K-1 is not yet available. I don't need to file a Form 1040, Schedule K-1, as it was closed with the IRS in 2012, and apparently I'm not the only one. FIX THIS, PLEASE!!!
What's great about it: Never had a problem before
What's not so great: TurboTax won't let me efile a 2013 Federal return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 4, 2014
Posted by: likebud
from Arab , Alabama
I have been using Turbo Tax for Years and Love it will never Switch
What's great about it: Does everything
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this software!
on February 5, 2014
Posted by: AshJap
from Midwest city, OK
I've used turbo tax for many years. This is the first year I was required to use the downloaded version, and it was just as easy as doing it in the online version. I usually recommend to people to use turbo tax and will continue to do so. Thanks!
What's great about it: User friendly
What's not so great: the need for gay marriage filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
You Rate a D
on February 5, 2014
Posted by: NattheRat
from Okinawa, Japan
I must wait to see what other data falls through the process. Now I can't even use my own nickname!
What's great about it: You say file from Foreign Address
What's not so great: Can't enter Foreign phone numbers and ZIP Code (not used by other than in U.S.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 5, 2014
Posted by: HappynProud
from Columbus, Ohio
I've been using Turbo Tax for many, many years!!! I am a loyal repeat consumer and will continue to use this awesome product. Hats off to the development design team!!! The price is cost effective for middle class working Americans.
What's great about it: Excellent product
What's not so great: none
Written by a customer while visiting turbotax.intuit.com