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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
First unhappy year
on February 6, 2014
Posted by: nhbtrfly
from Dunnellon, FL
I've used Turbo Tax ever since it first came out. This is the first year I've had an issue with the program. I entered most of my information, but had to do some research before filing. I saved my return as instructed and closed out. Later that day when I tried to continue I kept getting an error message that said the file didn't exist & was not a tax file. I followed the instructions to delete & reload the software, but the message was the same. I had to re-enter all my information by selecting to start a NEW return, causing me to spend twice the time I usually do to complete & e-file my return.
What's great about it: Ease of use
What's not so great: Error problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund
on February 6, 2014
Posted by: Melisaur
from Garland, tx
At first I was having difficulties getting my previous return info, but after calling customer service and getting fantastic help the return went smoothly.
It was less than I had hoped, but I have good service regardless.
What's great about it: Quick service, great customer support
What's not so great: Unsual interface. Ambiguous sign on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Program was good
on February 6, 2014
Posted by: Vanz
from Kansas City, MO
Program has been used for several years.
Always proved to be accurate.
Always proved to be accurate.
What's great about it: Excellent Program
What's not so great: Have to jump thru the Hoop to get finished
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No tax software better than Turbotax
on February 6, 2014
Posted by: foreman1952
from Defiance, Ohio
I used Turbo Tax Pro for years when I had a Income Tax preparation business, I still use Turbo Tax for my personal tax preparation.
What's great about it: Ease of use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Filing Taxes using Turbo Tax
on February 6, 2014
Posted by: Vanz
from Kansas City, MO
I have used the Program several times and it
has proved to be quite accurate. I don't understand this
requirement to write a review and have it put on the
INTERNET.
Not something I appreciate.
has proved to be quite accurate. I don't understand this
requirement to write a review and have it put on the
INTERNET.
Not something I appreciate.
What's great about it: Have used Turbo Tax several times. This program has proved to be Accurate.
What's not so great: This time it has proved to be an Ordeal to get thru the Program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, easy easy....
on February 6, 2014
Posted by: ElderlySunny
from Geneseo, IL
Forgot a couple of items first time thru' - but program made it easy to add them in correct place and adjusted total amounts as needed... I like the error check and return review features.... good program....
What's great about it: Easy to answer questions each step of way....
What's not so great: Can't think of any....
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy filing
on February 6, 2014
Posted by: panosavas
from Glenmont, NY 12077
I found turbo tax to be very easy to navigate and very comprehensive thank you
What's great about it: very thorough
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product
on February 6, 2014
Posted by: mdmartin2200
I love Turbo Tax and have used it for many years. I just wish they would program which states have income tax and which don't. I get tired of telling the program that I do not want to file state income tax when Tennessee does not have one.
What's great about it: Easy to use
What's not so great: Keeps wanting to file state income tax return and we do not have state income tax
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com