 |
Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Like It!
on February 6, 2014
Posted by: Robin6
from APO AE
Logic is problematic on occasion but one can go to the forms to see how the arithmetic works. Going to the IRS Pubs, does not make it easier to understand.
What's great about it: I like the questionnaire process. Simple and straigt forward.
What's not so great: Sometimes the logic of why stuff gets done the way it is in Turbotax is not understandable.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
First unhappy year
on February 6, 2014
Posted by: nhbtrfly
from Dunnellon, FL
I've used Turbo Tax ever since it first came out. This is the first year I've had an issue with the program. I entered most of my information, but had to do some research before filing. I saved my return as instructed and closed out. Later that day when I tried to continue I kept getting an error message that said the file didn't exist & was not a tax file. I followed the instructions to delete & reload the software, but the message was the same. I had to re-enter all my information by selecting to start a NEW return, causing me to spend twice the time I usually do to complete & e-file my return.
What's great about it: Ease of use
What's not so great: Error problems
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund
on February 6, 2014
Posted by: Melisaur
from Garland, tx
At first I was having difficulties getting my previous return info, but after calling customer service and getting fantastic help the return went smoothly.
It was less than I had hoped, but I have good service regardless.
What's great about it: Quick service, great customer support
What's not so great: Unsual interface. Ambiguous sign on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Program was good
on February 6, 2014
Posted by: Vanz
from Kansas City, MO
Program has been used for several years.
Always proved to be accurate.
Always proved to be accurate.
What's great about it: Excellent Program
What's not so great: Have to jump thru the Hoop to get finished
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No tax software better than Turbotax
on February 6, 2014
Posted by: foreman1952
from Defiance, Ohio
I used Turbo Tax Pro for years when I had a Income Tax preparation business, I still use Turbo Tax for my personal tax preparation.
What's great about it: Ease of use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Filing Taxes using Turbo Tax
on February 6, 2014
Posted by: Vanz
from Kansas City, MO
I have used the Program several times and it
has proved to be quite accurate. I don't understand this
requirement to write a review and have it put on the
INTERNET.
Not something I appreciate.
has proved to be quite accurate. I don't understand this
requirement to write a review and have it put on the
INTERNET.
Not something I appreciate.
What's great about it: Have used Turbo Tax several times. This program has proved to be Accurate.
What's not so great: This time it has proved to be an Ordeal to get thru the Program.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, easy easy....
on February 6, 2014
Posted by: ElderlySunny
from Geneseo, IL
Forgot a couple of items first time thru' - but program made it easy to add them in correct place and adjusted total amounts as needed... I like the error check and return review features.... good program....
What's great about it: Easy to answer questions each step of way....
What's not so great: Can't think of any....
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy filing
on February 6, 2014
Posted by: panosavas
from Glenmont, NY 12077
I found turbo tax to be very easy to navigate and very comprehensive thank you
What's great about it: very thorough
Written by a customer while visiting turbotax.intuit.com