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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Oh NO had to pay!
on April 10, 2014
Posted by: DMax0508
Turbo tax is great for a basic return. If you have a return with anything slightly complicated I say head to a professional and let them do it. Too many things can go wrong without the advice of a professional.
What's great about it: The great thing about Turbo tax is that it takes you step by step
What's not so great: The bad part is when I have an error in the amounts deducted on my W2 it won't transmit til I change amounts.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrating
on April 10, 2014
Posted by: Billmenot
Unclear as to where Thrift Saving Plan distributions should be entered.
CSR Pensions info is there but a little hard to find especially if it's the first time.
Several times information was entered correctly but showed as an error then entered incorrect info and got the expected error, reentered the original info again and then the error cleared.
Used Turbo tax several times before but never had this kind of problem before. I either overlooked the help number or it was not in the program. FAQ did not help.
What's great about it: Does the math
What's not so great: No info on where to file TSP Distributions. Info entered but did not show up later.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bit of a Hassle
on April 10, 2014
Posted by: ltf123
TurboTax worked fine for entering the information required to determine tax and properly calculating the refund for deceased relative. However, the requirements related to e-filing vs. paper filing were not clear and the information on the forum was contradictory and unsubstantiated.
What's great about it: Relatively easy to enter data.
What's not so great: Confusing as to requirements related to filing final taxes for deceased relative.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
on April 10, 2014
Posted by: Manfred2
I didn't see an obvious way to sign out during prosess of working on taxes. Im not very computer savy and I was afraid to sign out for fear of not being able to get back in and of loosing all my info.
Also, when I used the back button, I don't think it always went back to previous page and allowed me to make changes.
Also, when I used the back button, I don't think it always went back to previous page and allowed me to make changes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Nail Bitting
on April 10, 2014
Posted by: PATM187
With limited time, there were too many problems. Had a printer failure and it was impossible to send the forms to another commputer for printing. Too many irrelvent qurstions, e.g address for the March of Dimes. Will not buy again.
What's great about it: ?
What's not so great: No telephone access for problems. Software would not load on primary coimmputer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Makes filing easy!
on April 10, 2014
Posted by: Vegasnic
Over all an easy program to use, but sometimes it keeps old forms from previous years that are no longer being used.
What's great about it: Easy step-by-step instructions.
What's not so great: Does not always know when to get rid of old forms.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2013 Federal Tax
on April 10, 2014
Posted by: guygold
The only problem I had was finding the state and local code. Since I do not have to file a Florida state return, it was a little confusing.
The rest was excellent.
The rest was excellent.
What's great about it: very comprehensive
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked good again this year
on April 10, 2014
Posted by: peersguru
I have used Turbo Tax for over 8 years and it has functioned well. Reviewing the entered data is sometimes tedious, since it is easiest using the wizard - going to the forms to change values does not always pull up the supporting document. I am comfortable using the forms and would appreciate an "expert" option to do this directly - i.e., you trust me not to screw up.
What's great about it: dialogue was clear and understandable
What's not so great: not easy to verify values without using wizard
Written by a customer while visiting turbotax.intuit.com