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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
2
Aggravating Delays
on February 11, 2014
Posted by: ljones7
from Austin, TX
I had nothing but praise for TurboTax in the 2011 and 2012 tax years. But this year was a nightmare. Instructions seemed to require getting the updates. But the updates wouldn't install. Finally had to uninstall TurboTax and then reinstall it. Finally, the updates installed and the process ended. The process took roughly six hours; I could have driven to the IRS office and back for paper forms and filled them out completely in roughly half the time it took to do it with TurboTax. Yes, I know, I'll get my refund much more quickly. The positive thing in all this was that I didn't lose the data I had entered. I like TurboTax for the most part but can't figure out why the updates caused such a problem.
What's great about it: TurboTax was easy to use, for the most part, and saved me from doing a lot of calculations
What's not so great: It took me about six hours to do the job because of the update requirement. Updates would not install for hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Neal 1040
on February 12, 2014
Posted by: Howardghall
For the 100-Div, it really unclear that there are entry boxes under the section such as Box 8, Qual Div, etc. One looks at numbers 1, 2, and 3 down the page and wonder what that's for, not seeing that the entries are horizontal.
What's great about it: Quick
What's not so great: Not always clear
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
30 min
on February 12, 2014
Posted by: wcarterr444
from san antonio texas
better than doing it the old way
What's great about it: easy to do
What's not so great: dont have any
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
FIrst Time Experience
on February 12, 2014
Posted by: lb1983
from Huntington Beach, CA
This is our first time filing on our own and we were pleased with how simple it was. The program breaks down any tax breaks and explains them so you know if they apply to you. We will definitely become repeat users.
What's great about it: walks you through with explanations, if needed
What's not so great: e-filing seems like kind of a hassle
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on February 12, 2014
Posted by: stud2
from Dade City , Fl.
Every thing was made simple to understand. Ive been using turbo tax for years and will continue in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and efficient
on February 12, 2014
Posted by: JIMMYGil
from Southern Illinois
The data entry instructions were very easy to follow and understand, identifying what is needed and where to get the information. It covered all aspects of my incomes and deductions.
What's great about it: Very easy to follow and understand what is asked for.
What's not so great: none
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes filing easier.
on February 12, 2014
Posted by: Silverback67
from Chambersburg, PA
I like that I can work on my tax return at my own pace. I've been using TurboTax for years with absolutely no problems.
What's great about it: You don't have to be a CPA.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 12, 2014
Posted by: englady
from San Antonio TX
Makes my life so much asier...gone are the days where I had to handwrite everything onto the appropriate forms. Hallelujah!
What's great about it: ABle to transfer last years details automatically w/o having to type them myself.
What's not so great: Can't think of any
Written by a customer while visiting turbotax.intuit.com