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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
Easy
on February 14, 2014
Posted by: Teriyelah
from Amarillo, TX
Have used for several years and have never had a problem
What's great about it: Turbo tax will be responsible for the return if you choose to pay for support
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Much Help If Income from Social Security Only
on February 14, 2014
Posted by: Rambo820
from Mechanicsburg, PA
I am doing this for my mother who is in a nursing home and the only income is social security. Turbotax is no help when I try to file electronically, giving me the list of zero balance fields and saying it cannot be filed electronically. Then it tells me that I MIGHT have to file a paper return and that's all the guidance I receive. Either I do or I don't is the answer I need. I see other users have the same complaint.
I also don't like the way it handles the printing of the return where it will not print directly. I have to use Adobe to print the PDF file. This is too much extra work.
Next year will try the H&R Block version to see if it is easier to work with.
What's great about it: Easy to follow the bouncing ball
What's not so great: No guidance if zero income
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too Expensive
on February 14, 2014
Posted by: AngelAnderson
from Virginia
Why are the cost for filing not included in the price of software???
What's great about it: Easy to ue
What's not so great: Too expensive
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great job
on February 14, 2014
Posted by: orangeman13
from Adams Center ,NY
overall great job. liked the easy navigation and the help feature
What's great about it: easy navigating
What's not so great: had a few problems on where to put workers comp and workers comp offset
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Updates not clear
on February 14, 2014
Posted by: Tonitoo
from Houston, Texas
I filled out all the pages and thought I was done and the form would not file the tax report. What is wrong? Forms "Not Ready". What is not ready?!?! Had to call and get instuctions to update info. Why couldn't Turbo Tax tell you that updates will be needed? Not clear regarding this detail.
What's great about it: Turbo Tax is great...once you figure it out to update stuff
What's not so great: Nothing tells you to update
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Return
on February 14, 2014
Posted by: Cheste8
from Tampa, Fl
this year the taxes were a snap - I have been a customer of turbo taxes for a long while and hope to continue!
What's great about it: good to use and easy to follow
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Once again saves money and time
on February 14, 2014
Posted by: Padraigh
from SW Washington State
I've used TurboTax for several years and I'm quite happy with the cost, process, and outcome of using it. I recommend it and believe that it's one of the easiest tax programs to use.
What's great about it: Straightforward, inexpensive
What's not so great: Seems to be some duplicate info, but OK
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
very poor program
on February 15, 2014
Posted by: exact35
from Washington State
From the start the program was bug ridden. It would stop for no apparent reason. When trying to E-file it continually failed with a message telling me I needed to update the program. When I checked for updates the message said none were needed. It took over two week to finally file my taxes. Next year I will do it the old fashioned way. WASTE OF MONEY.
What's not so great: many bugs. confusing interface. no help.
Written by a customer while visiting turbotax.intuit.com