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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Ease of use
on February 16, 2014
Posted by: Laura505
from Pittsburgh, PA
I love Turbo Tax because I feel confident when I push the file button that I have addressed all information that needs to be included in my tax return.
What's great about it: Turbo Tax goes through each category completely and asks questions to make sure you are gathering all information
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very easy to do!!
on February 16, 2014
Posted by: Pintor23
from Reno, NV
I thought it was going to be complicated but it wasn't at all. I filed a simple tax return form and i was done in 15-20 minutes. I am going to use this again for my next years tax return. =)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Above average experience
on February 16, 2014
Posted by: RonK111111
from Ft Lauderdale, FL
Turbo Tax is a great product and we use it every year due to its simplicity and completeness. However, this year we encountered difficulties with:
1. Rental income. This is the first time we rented our property and were forced into prorating expenses that were not consistent with reality. The program did a good job of prorating interest, insurance and taxes, but we tracked our operating expenses separately and timely and had to override to get it right and claim an additional $1K in tax refund.
2. Efile Pin. I admire the opportunity to Efile, but I choose not to use this feature. As a result, I am disappointed that the new version of Turbo Tax forces me to select a pin - this is confusing as I do not know what repercussions result as a result of this.
What's great about it: Easy to use
What's not so great: 1. Problem with rental income section 2. Forced me to enter 5 digit pin for efile which I do not use (confusing)
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
As well as can be expected
on February 16, 2014
Posted by: ronHagar
from Lebanon, NH
I was really surprised that I didn't owe due to the K-1 income
What's great about it: With no mortgage interest, and a K-1 included, I was suprised
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long-time customer
on February 16, 2014
Posted by: JennHo
from Topeka, KS
Love Turbo Tax and intend to keep using it for as many years as it remains such a good product.
The only issue I have is the badgering to use TT for state returns. My state has a very easy to use web return and it's free.
The only issue I have is the badgering to use TT for state returns. My state has a very easy to use web return and it's free.
What's great about it: Easy to use; good help.
What's not so great: Trying to push the state return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2013 Neal 1040
on February 16, 2014
Posted by: Howardghall
from Moraga, CA
Couldn't get efile to work for the fed return. Old pin didn't work and they would not provide a new one. AGI was correct. After several tries gave up and sent return in by mail.
What's great about it: Generally easy
What's not so great: Trouble with efile for deceased person.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good refund
on February 16, 2014
Posted by: gdwj
from Wetumpka Al.
user friendly, easy ,I only got lost one time ,I think overall a very good product the way it guides you and rechecks
for mistakes .My wife and I have used Turbo Tax I think for the past five years.
for mistakes .My wife and I have used Turbo Tax I think for the past five years.
What's great about it: it was mostlyeasy
What's not so great: couldnt file state return yet
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick & Easy
on February 16, 2014
Posted by: JimPAK
from Vancouver, WA
Very quick and easy to use. Slick interfaces. Answers to any of my questions.
What's great about it: Done in less than 2 hours
What's not so great: doesn't remember my pension payments from year to year (must reanswer several questions for each)
Written by a customer while visiting turbotax.intuit.com