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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
PLEASE REFER TO THE CEO - THE HIGHEST LEVEL MGMT!!
on February 17, 2014
Posted by: debbieacosta
from Saratoga, CA
I called Intuit to get some help with a tax mess I had made. I was put through to Bethany out of Texas. I have been thinking about this all week, and can say I have never had such amazing customer service. She was so patient in understanding my problem and found a few others I had made along the way. I was terrified but with her efficiency and calm manner we got through this. She educated me in the process and although professional, she handled me with such care - walking me through steps so patiently and sticking with me until I submitted my taxes. I am still just blown away by the help she provided. I was so relieved. I can honestly say I have never received such amazing service. She is gold. I think she deserves her own parking place. Ok maybe not, but I hope someone reads my letter and will thank her for me. I will never forget this. Thank you,Debbie Acosta
What's great about it: CUSTOMER SERVICE - BETHANY
What's not so great: not reading my letter!! :(
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on February 17, 2014
Posted by: RJ1030
from Frederick, MD
I enjoyed doing my taxes,...if that is really possible.
What's great about it: Asked all the questions while giving you info to help you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Harder then I expected
on February 17, 2014
Posted by: justgettingby
from kemmerer wyoming
Basic taxes are easy but any additional tax form get confusing and complicated. It gets the job done but its going to take some head scratching.
What's great about it: stream line process
What's not so great: 1099-DIV and 1099-B forms are very complicated
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Generally Excellent
on February 17, 2014
Posted by: GaryBW
from Illinois
Very easy to use and not very expensive--good value.
What's great about it: Easy to follow; lots of review steps to help ensure a clean return
What's not so great: The charity list needs to stay in alpha order when one selects that rather than go to default after each entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo
on February 17, 2014
Posted by: Jacqi55
from las vegas, nv
I love turbo tax... i haven't gotten an email when it accepts or rejects not susre why
What's great about it: i have used this program for years and its very user friendly
What's not so great: it doesn't seem to be emailing me when i get rejected
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME~! and Stress FREE!!!! Wa-HOO!
on February 17, 2014
Posted by: Edna123
from Ocala Florida
I have used turbotax now for the past 10 years and the product is wonderful worth every penny- makes filing your taxes a stress free experience
What's great about it: Easy step by step instructions easy to navigate and understand
What's not so great: Always want to charge for protection it would be nice if at least some protection was free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very Good, but . . .
on February 17, 2014
Posted by: Skoker73
from San Antonio, TX
I received a pop-up note while completing my return which said too much was withdrawn in Social Security tax and I would be owed a separate return, but nothing showed up on the summary report I got after filing. Would have been nice to get the additional information.
What's great about it: Great tool, easy to use
What's not so great: Social Security Overpayment
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Went very well
on February 17, 2014
Posted by: Fwaynes
from Peyton, CO
Some of the instructions on donations are not clear. I found I was putting all of them on one form when I needed another form for each one.
What's great about it: Took me through very well
What's not so great: A little confusing, but that's not your fault. It's the IRS.
Written by a customer while visiting turbotax.intuit.com