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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Awesone refund
on February 21, 2014
Posted by: Nitzee
from Evanston WY
very easy to use and covered everything i needed
What's great about it: easy and very self explanitaory
What's not so great: cant think of anything
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
electronic transfer did NOT work
on February 21, 2014
Posted by: FAC2
from League City, TX
For electronic transferred followed all instructions including getting Fed PINS & correct routing number for Bank of America's web site. Error said "need updates, go to Main Menu". Did that but there were no updates, tried several times. but got error msg each time. Your web site solution was to reinstall & wipe out files, NOT a solution and would most likely result in same except I would have to reenter everything. Your help site also said that you have gotten several similar complaints Most likely a major bug that you didn't test using a Mac.
What's great about it: easy to follow, complete
What's not so great: electronic transfer do NOT work on MAC.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Basic Review
on February 21, 2014
Posted by: NoIdeasLeft
from Ohio
I continue to find Turbo Tax Basic a useful tool for our family's needs. However, when an error is found, it would be helpful to link the error to the step by step section. I had some info that I thought was deleted that ended up generating a 8919 Form. I spent time trying to go through the step by step to find the error and delete it again. I finally went to the Form view and deleted the form. It took me a while to figure it out, and easy pop ups or just a link from error to step by step section would have saved me that headache.
What's great about it: Simple from user perspective.
What's not so great: Error help needed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
HAPPY REFUND
on February 21, 2014
Posted by: CAROLM5
from FITCHBURG, MA
FIRST TIME USING THIS. I AM HAPPY WITH THE RESULTS.
What's great about it: EASY TO FOLLOW
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
IRS Makes It Easy
on February 21, 2014
Posted by: TeresaWACat
from Washington
Thanks I will use Turbo Tax next year.
What's great about it: The step by step guides and assistance with errors
What's not so great: Updates should be done at the beginning not the end of the process as that made it confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User-friendly submission
on February 21, 2014
Posted by: PattySue2013
from San Marcos, CA
Once I figured out how to overcome the initial installation error, the software worked reliably and clearly. I almost threw in the towel when the installation failed the fifth time I tried. I felt that that part of the product needed better testing or else more user-friendly support.
The gathering of information for the actual federal and state tax document was straightforward and familiar since this is the second time I have used the product. The only difficulty I had was in not knowing the combined state and local tax rate, and I felt that a link might have been provided to find that out without going outside the product. After all, you do have my address there as part of the already input data.
What's great about it: Asked only what was needed, went step-by-step, software had no glitches that I encountered
What's not so great: Installation failed in the beginning and the reason was unclear.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love saving time and money!
on February 21, 2014
Posted by: TaxesMakeMeSad
from Maryland
Love using Turbo Tax - pulls last years information into the return to save time - provides comparisons to last year to make sure you are doing everything correctly - faster refunds...
What's great about it: Easy to file and faster refund...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy As Last Year
on February 21, 2014
Posted by: anuzzo
from Port St. Lucie, Florida
You may be able to file your taxes elsewhere for free but I trust TurboTax as I have for the previous two years and will continue to do so in the future. My advise to ANYONE wanting an easy way to (securely) do your taxes is to use TurboTax. Period.
What's great about it: Quick, simple, accurate.
What's not so great: none from me
Written by a customer while visiting turbotax.intuit.com