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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
4
2013 Tax Experience
on February 25, 2014
Posted by: Tony62
from Sebastian, Florida
Takes an effort to figure out how to get updated forms
What's great about it: Quick and Reasonable Price
What's not so great: Does not have all the forms required
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wow
on February 25, 2014
Posted by: bwm1
from Virginia
I found the system easy but did have some issues with running some of the needed information. When trying to complete the state forms, I had to contact customer support twice and both times, I got great help.
What's great about it: Got great customer service when I needed help.
What's not so great: Had trouble with internet chose for everything to work.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fairly easy, a couple of glitches
on February 25, 2014
Posted by: ATXtaxpayer
from Austin, TX
This is a good product, which we have been using for years and years. It sure beats doing taxes by hand, and is way cheaper than using a tax preparation service. The only real downsides are a lack of documentation on a few points where we got confused, the constant prompts to upgrade to a more expensive version of TurboTax, and having to go through the same battery of questions every time we want to review a detail that we had already put in.
What's great about it: Accurate returns, most forms straightforward
What's not so great: Repeated prompts to upgrade, clumsy review of already entered data
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
so-so
on February 25, 2014
Posted by: 3strikes
from midwest
fast and easy to understand - missed a key element - skipped the 1099 entirely, glossed over them when it finished the W-2s instead of asking about the import it had just finished - if I was not familiar with the program and the forms I wouldn't know where to place them
What's great about it: quick and simple
What's not so great: missed key steps
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Was taken step by step through the process and it
on February 25, 2014
Posted by: pc123456abcdefg
from Horn Lake, MS
I would recommend this to anyone,,, if I can do it You can too
What's great about it: Got back more than I expected
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good product
on February 26, 2014
Posted by: Kathymoving
from Edgewood, MD
I've used Turbo Tax for years and have always liked it. I recommend to friends. Easy to use and help is really helpful.
I also like being able to immediately efile, and have my payment withdrawn from my bank when I choose.
What's great about it: I like being led through all topics
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Tax Program
on February 26, 2014
Posted by: 2341
from texas
I have been using TurboTax for a number of years and it is great. The best thing about it is it will automatically link to my broker firm and pull down all the various inputs and put them in the correct place. It step-by-step question are easy to answer.
What's great about it: Step-by-step questions and continuous update of return
What's not so great: None
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Preparation
on February 26, 2014
Posted by: MrzWilliams
from Ypsilanti, MI
I love this program, it's easy to work with, very simple. I like that it asks questions and when you answer them the information is put into the tax form. I also like that information is available with automatic load with the W-2 information. Thank Turbo Tax for making this program simple and easy to use.
What's great about it: very efficient, and easy to work with
What's not so great: no cons so far
Written by a customer while visiting turbotax.intuit.com