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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,831 reviews
5 Stars
1,829
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Wonderful Product!
on March 1, 2014
Posted by: JoefromFL
from Palm Harbor, FL
I love Turbo Tax! It makes tax filing almost enjoyable. The way they take you through each step in a logical progression and check to make sure you don't have any mistakes makes this an excellent product. I can't quantify just how highly I recommend this product. Thanks intuit!
What's great about it: Automatic rollover of data from previous year, expert advice, easy to use, maximum refund.
What's not so great: Attempts to Up Sell me to a version I do not need.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used for years
on March 1, 2014
Posted by: MJZZ
from North Judson, IN
I have used TurboTax since I worked for an accountant 20 some years ago - and he used it. I have generally been very happy with it. Only problem I have had is the past 2 years the HSA forms were not right and when I filed my son's taxes, he got a different refund than what we sent in for. I like to file my taxes early, but this year I waited until March 1 hoping all updates to forms and calculations have been made. So, this experience has made me a little nervous!
What's great about it: Carry over from previous years
What's not so great: Produces some forms that I don't think were needed...such as student loan - don't have one!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problems with 2013 Basic
on March 1, 2014
Posted by: eSheldon
from Willis TX
Problem 1: I use a simple Excel worksheet to simulate the IRS tax tables and compute my tax. I checked my TT work and checked the IRS tables and could not make my Excel numbers match what I was seeing on TT 1040. TT shows the Taxable Income and the computed tax so it should be easy to match with IRS tax tables. But somewhere in the back ground, TurboTAx uses the qualified dividends to lower my tax. The amount of tax lowering or why the tax computed doesn't match the IRS tables is not explained. This caused me an hour of frustration.
Problem 2: I made several IRA distributions in 2013. TT was computing its tax based on the assumption that 100% of the distributions being taxable. It did not ask me the question about whether I had kept track of prior non-deductible contributions. Normally TT brings the form 8606 IRA basis information forward from the prior year, but it did not do that this year. It was not until I went back to do a what if on an IRA contribution, that it asked me about the IRA basis. As soon as I said I kept track of my basis, I went from TT showing me owing $1000 to showing a $2500 refund. I deleted the what if IRA contribution because now TT said I owed no money. But I could not figure out why, when I had changed Nothing, (I thought) did the tax calculated make a $3500 swing.
Later, while painstakingly going through each section of the 1099s and the IRA interview questions, TT finally asked me for the current value of all IRAs. When i entered that amount, the $2500 tax refund went to a tax owed of about $800. I finally realized that by entering the IRA value that TT was creating a pro rate formula so that not all of my IRA distributions were taxable. But the way this all happened was very confusing and frustrating.
TT should have asked me about my non-deductible contributions as soon as it realized I had made an IRA distribution rather than when I was doing a what if on an IRA contribution. That's the root cause of an hour of frustration.
What's great about it: most of it worked as expected
What's not so great: I had difficulty with understanding why TT was changing numbers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product and great value
on March 1, 2014
Posted by: BoboCrow
from Kingsport, TN
Have used TurboTax for many years. Can't imagine doing my taxes without TurboTax.
What's great about it: Step by Step walkthrough
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on March 1, 2014
Posted by: LeeRefund2013
from Southlake Texas
I have used other tax software in the past and Turbo Tax was not only easy to use but I liked it better over all.
What's great about it: Easy to use
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Frustrating e-File
on March 1, 2014
Posted by: jmkroiss
I hope next year i can e-file with no problems. I had to print up my returns to finish my taxes.
What's great about it: Easy to use!
What's not so great: E-file didn't work because there was an error in validating it.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Stress Free For Me
on March 1, 2014
Posted by: Daisy44
from Pennsylvania
I can get my tax return completed in about two hours and fairly stress free. I don't have to worry that someone else makes a mistake, it's all done here.
What's great about it: Turbo Tax walks me through a fairly stressful time for me.
What's not so great: Sometimes I get overwhelmed with all the deductions and such that don't apply to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I'm amazed its so easy
on March 1, 2014
Posted by: Khlotz
from Florida
I was never able to do taxes until I started with Turbo about 6 years ago. It's soo easy and painless
What's great about it: easy walk through.
What's not so great: took me a while to figure out how to get downloads from accounts.
Written by a customer while visiting turbotax.intuit.com