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Customer Reviews Collected from turbotax.intuit.com |
TurboTax Basic Federal + E-File 2013 - Mac/Windows
Average Customer Rating:
4.5
Rating breakdown 2,828 reviews
5 Stars
1,826
4 Stars
697
3 Stars
167
2 Stars
69
1 Star
69
Customer Reviews for TurboTax Basic Federal + E-File 2013 - Mac/Windows
Customer Rating
5
Easy as always!
on April 17, 2014
Posted by: hleroysims
I have used Turbo Tax since 1996 to file my Federal Income taxes and as usual the 2013 package was inexpensive and easy to download and use. Warning though, if you have purchased a new computer in the past 12 months be sure that your previous files remain in an easy to browse to file location and that none of those generated by Turbo Tax have been renamed.
What's great about it: quick concise questions presented in logical order
What's not so great: The program would not upload my 2012 pdf file. I had changed its name from the default and it did not recognize it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
older laptop
on April 17, 2014
Posted by: ratpoe
i would recomend it to other people
What's great about it: good customer service
What's not so great: had problems filing
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The TurboTax was so simple and easy to navigate.
on April 17, 2014
Posted by: StoneVol1611
Your program is cheaper and easy to use. I will be using Turbo Tax from now on. Thank you so much. I will recommend your program to family and friends. Thank you for the customer service.
What's great about it: Great help and easy to navigate. very simple.
What's not so great: Zero
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Been Using TTax for Years
on April 17, 2014
Posted by: tbonerunner
I have to do estimated taxes. I have fought with Turbo Tax ever since I have been self employed to figure out a way to get this done without having to virtually do an entire return each quarter, and even that isn't very straightforward. If there is a way, it isn't easy to figure it out. Intuit should either make it easier, or better document the easy way they think it should be done.
I do like the ability to work using an interview or directly accessing the sections I know apply to my situation.
What's great about it: Don't have to know the tax code to get my taxes done
What's not so great: Does a lousy job of doing estimated taxes
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Better than the other guy
on April 16, 2014
Posted by: Eric808206
I have been a customer for the other tax company for many years. Last year I bought an electric car and I also installed a charging station at my home and needed a Form 8911 to get credit. Alas the other guy doesn't support the form. A quick search of the internet and it seems that they knew about this problem for years. Well, needless to say, I am now a Turbo Tax user. If the other tax company doesn't respond to a known problem that involves a tax form the IRS provides, what kind of other things do they ignore? Perhaps they should rename the software Tax (form) Cut.
What's great about it: Actually had all the forms I needed
What's not so great: It took me years to move to tax cut
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Very helpful but in need of improvement
on April 16, 2014
Posted by: BrittStar
Turbo tax is always a helpful method of filing taxes. It helps you understand how to answer all of the questions and fill out the w2 form without paying someone else to do it for you. The only issue that I've had this year, and this issue occurred with two separate tax returns that I attempted to file. I got an alert saying that there was an update needed to be able to file the returns however when I ran the updates and tried filing again I got the same error message. I ended up having to send both returns in via mail.
What's great about it: Its a helpful way to help me understand the best way to fill out my w2.
What's not so great: It would not allow me to submit my forms electronically because it said I needed updates when there were no updates.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User-Friendly; yet inexpensive to use.
on April 16, 2014
Posted by: AGT8
TurboTax lets you feel confident that there are no mistakes made on the returns you prepare. It is inexpensive and reliable. I prepare the returns for three people on my one account each year, and all refunds are quickly direct-deposited. Thanks!
What's great about it: repeats itself often, regarding asking the pertinent questions.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Had To Pay More Taxes
on April 16, 2014
Posted by: Chieftain309
I have used the Turbo Tax programs since 1997, both the Basic and the Deluxe. I have found the programs very easy to navigate and input my information. And each year they seem to be getting easier and easier. They are very user friendly. I have introduced family members, friends, and even strangers to the Turbo Tax family of software and they have all offered strong praise for how easy it was to use. For the first time since I began using the product, I had to pay more taxes for 2013. This was not the fault of the program, but the changes that have occurred in my income. I will continue to recommend Turbo Tax to anyone that decides to do their own taxes.
What's great about it: Easy to use and gets easier each year.
What's not so great: Had difficulty finding the way to cancel the filing extension as I did not require it after all.
Written by a customer while visiting turbotax.intuit.com