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Customer Reviews Collected from geappliances.com |
GE - Genuine MWF Refrigerator Water Filter For Select French Door & Side-by-Side Models - White
Average Customer Rating:
4.4
Rating breakdown 1,712 reviews
5 Stars
1,248
4 Stars
216
3 Stars
69
2 Stars
36
1 Star
143
89%of customers recommend this product.
(
1,438 out of
1,619)
Customer Reviews for GE - Genuine MWF Refrigerator Water Filter For Select French Door & Side-by-Side Models - White
Customer Rating
1
Lasts only 10 days
on September 29, 2022
Posted by: NO more GE 2022
from Brooklyn, NY
After 10 days it takes 2 minutes to get a cup of water (200ml).
I stopped using GENUINE GE filters for that reason about 5 years ago. It was no such problems with generic filters. I expected that it was something done to improve quality over 5 years.
Now I see that this is not the case.
I stopped using GENUINE GE filters for that reason about 5 years ago. It was no such problems with generic filters. I expected that it was something done to improve quality over 5 years.
Now I see that this is not the case.
No, I would not recommend this to a friend.
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 7, 2022
Hello - while we're happy to see that you rated this filter high for its installation, we're very sorry to hear that you've had to experience this situation when filling up your cups.
Filters should last about 6 months, and we recommend using the bypass plug that came with your refrigerator to test if the filter is affecting your water flow. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517
If this concern isn't resolved with the above information, please schedule a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We do recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters, as our genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards. You can reference the following article to learn more about this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37313
Please know that you can also reach out to us on social media if there are other questions or concerns.
Take care.
Pablo@GEA
Filters should last about 6 months, and we recommend using the bypass plug that came with your refrigerator to test if the filter is affecting your water flow. You can learn more about this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39517
If this concern isn't resolved with the above information, please schedule a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We do recommend that refrigerators with water filtration systems only use genuine GE Appliances water filters, as our genuine replacement filters are certified to NSF/ANSI Drinking Water Treatment standards. You can reference the following article to learn more about this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37313
Please know that you can also reach out to us on social media if there are other questions or concerns.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dissatisfied
on September 29, 2024
Posted by: Upsetmwf
I have been sent 2 if these filters and neither work. I was told that this filter was re-engineered after i bought my refrigerator and should work on my 8 year old side by side, however they do not. Very disappointed with ge. I suppose it was my bad luck to have a ge product that last for so long. There will not be another ge product purchased.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 30, 2024
We see that you are scheduled to get this issue addressed with one of our certified technicians, and we are confident that they will provide you with the necessary information to get this issue resolved.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good filter ... where's the instructions!?
on October 10, 2015
Posted by: ThisIsMyGE
from West Chester, OH, United States
Filter works great ... used it for years. I don't understand why the box says to follow the instructions for installation ... and has no instructions. Had to go to this website to get the info. Installation is easy enough, as is removal of the old filter.
I would recommend this to a friend!
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Variable Quality - Worthless "Warranty"
on September 6, 2016
Posted by: Trying somethingDifferent
from Upstate, NY
You never know how long these filters will last before the flow decreases to a trickle. If you don't install the filter immediately, the 30 day warranty is useless. At $40-50 a pop, that's a problem. As someone who has owned a GE refrigerator for many years, it's the filter performance that changes, not the water or my refrigerator. Last change, I got a dud. Was useless after a month. What's most frustrating is that the one it replaced still had good flow, but it had been on for 6 months.
No, I would not recommend this to a friend.
Quality
2
Value
1
Response from geappliances.comBy JILLatGE, GE Appliances , September 21, 2016
Hello. Thank you for taking the time to write your review on your water filter. We regret your experience. If you are having an issue with slow or no water through your refrigerator, we first recommend checking the water flow with the bypass plug in place. Please take a look at our following link for details and to review some additional tips:
http://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
We hope this helps. We appreciate your feedback.
http://products.geappliances.com/appliance/gea-support-search-content?contentId=17409
We hope this helps. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Where can I recycle my old filter?
on March 23, 2017
Posted by: ozman79
from Katy, TX, United States
Filter was easy enough to replace but have found it difficult to find a resource to properly dispose of or recycle my old filter. Online searches suggest GE supports recycling but I have yet to find a resource where I can mail or drop off my old filter.
I would recommend this to a friend!
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great filter
on July 16, 2017
Posted by: Mota
Great filter, easy to replace,love it. Customer for 5years
I would recommend this to a friend!
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Water comes out slow
on August 17, 2017
Posted by: StepDon
from Arizona
We have read and followed all the instructions on installing this water filter but after the first glass, the water slows down to nothing. We even put a new one in just to see if it worked better. It did not.. Needless to say we are very disappointed.... there's just the two of us living here so the fridge does not get used that much. What else can we do? We bought this Sept of last year and love the fridge especially with the filter being inside where we can reach it. Is this under any warranty you have?
I would recommend this to a friend!
Performance
1
Quality
1
Value
3
Response from geappliances.comBy ALISON@GEA, GE_Appliances , August 17, 2017
Hello StepDon,
Thanks for taking the time to write a review on your refrigerator. We are sorry that you are experiencing this issue with your filter. I suggest you remove the filter and install the bypass plug. Try the dispenser, if the water flow improves from the dispenser, the issue is with the filter. If the water is still slow or will not dispense, I recommend you take advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm
Thanks for checking with us.
Thanks for taking the time to write a review on your refrigerator. We are sorry that you are experiencing this issue with your filter. I suggest you remove the filter and install the bypass plug. Try the dispenser, if the water flow improves from the dispenser, the issue is with the filter. If the water is still slow or will not dispense, I recommend you take advantage of your warranty by having a GE Appliance technician properly diagnose and repair your appliance. You can schedule an appointment by calling 1-800-432-2737 or schedule on-line at http://www.geappliances.com/ge/service-and-support/service.htm
Thanks for checking with us.
Written by a customer while visiting geappliances.com
Customer Rating
1
Water filter
on May 3, 2018
Posted by: Chuguet
from Missoula
The water filter is leaking and I ordered it directly from this sight using the bar code
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com