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Customer Reviews Collected from Samsung US |
Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Average Customer Rating:
4.1
Rating breakdown 336 reviews
5 Stars
186
4 Stars
87
3 Stars
18
2 Stars
12
1 Star
33
83%of customers recommend this product.
(
268 out of
321)
Customer Reviews for Samsung - 24" Front Control Built-In Dishwasher with Tub - Stainless Steel
Customer Rating
1
Well, it is quiet...
on July 8, 2018
Posted by: DeAnnaKay
from Youngsville NC
Expertise:Expert
We were in a pinch and needed to replace our last dishwasher immediately. We wash 2-4 full loads per day so replacement had to be done quickly. We looked at several and decided on this one, mostly because I wanted the hidden heating element and this does have that.
After using this thing many times per day, over several months, I have to say I regret buying it. It doesn't get the dishes clean, no matter how light it's loaded, nor what products are used. (We use Cascade rinse aid and detergent "pods" - usually the Platinum ones). If you don't completely pre-wash the dishes, they come out with food residue still on them. For a product that advertises it has "Hard Food Disposer – Washes Away Heavy Foods With Ease, No Need to Pre-Rinse", I have to say that's not been true with our unit. Granted, we have a well, so not the best water pressure from the tap, however the previous two dishwashers never had this problem so I find it hard to believe it's a water pressure issue.
Most of our "food residue" is from chopped fruits and vegetables, breads, or baked grain casseroles (similar to a rice pilaf)- not anything baked or caked on. Just food that was served in a bowl and the bowls are shaken out over the trash can before we wash them off by hand then load into this dishwasher. We aren't washing many pots and pans. It's mostly just the small plastic bowls we use to feed the over 100 birds we care for every day. I doubt the "hard food disposer" in this unit has ever actually seen any "hard food".
The lack of options is also a big drawback. No "Pre-Rinse", "Rinse and hold" or "Rinse" option like other dishwashers I have owned. The cycles are LONG. The "Quick" cycle takes about an hour. And speaking of cycles - the unit DOES NOT restart when you close the door. If you open the door to add a dish after it has been started, you have to manually re-start the cycle by pushing the "Start" button. If you happen to forget to re-hit that button, (and the only clue is the "wash-rinse-dry-end" lights are off) then your dirty dishes will still be there to greet you, smelling like a high school gym locker room, when you open the door expecting to see sparkling, clean dishes. And if you accidently hit the POWER instead of start? It drains all the water out from the current cycle, then starts from the beginning.
Do you want to raise or lower the top rack to accommodate tall or bulky dishes? Do it before loading the rack, as you have to pull the entire rack out and insert it between a different set of rollers to change position.
The rack design doesn't hold near as many dishes as our previous two dishwashers. They seem like they were just not very well designed. I do like the fact that the silverware basket is actually 2 small ones. Makes it easier to store when not in use.
The unit is very quiet. There is that.
Pros: quiet
Cons: Poor quality, doesn't clean well, no "rinse" only option, adjusting rack height involves removing it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy ^Rafael, Samsung Care, July 9, 2018
Hi Anna! I can understand how you might feel and I'd like to help here. Please read the steps on page 23 of your user's manual: https://bit.ly/2IVq2zK to increase the performance of your dishwasher. For more instructions, please follow this link: https://bit.ly/2hDWvOi.
^Rafael
^Rafael
Written by a customer while visiting Samsung US
Customer Rating
1
Part of my lemon package
on October 10, 2018
Posted by: Raeh
from Fort Washington, MD
Expertise:Intermediate
I used this dishwasher roughly 10 times since I purchased it in December 2017, and each time, it takes about 2 hours to use on quick cycle and all of the dishes are wet when you use the dry function. I thought I was putting in too many dishes so I only put in 5 items and again, it took 2 hours to finish and the heat function did not dry the dishes. In the process of calling a Samsung service tech. I purchased a 4 piece set and so far I had to call for service on the refrigerator, range and dishwasher. I'm starting to think that I was sold refurbished appliances.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Michelle, Samsung Care, October 12, 2018
Hello, I completely understand how frustrating this situation must be for you. I am here to help you out. I have some information that may help you out with this issues you are having. Here is some information about the dishes being wet: (http://www.samsung.com/us/support/troubleshooting/TSG01001910/). Also, here is some information about normal operation times for this dishwasher: (http://www.samsung.com/us/support/troubleshooting/TSG01001909/). ^Michelle
Written by a customer while visiting Samsung US
Customer Rating
1
Quit working in less than 3 months
on November 2, 2018
Posted by: YooperinCT
from Groton, Connecticut
Expertise:Intermediate
Came with hole in tub. Dishwasher quit working once sensor sensed enough water coming through hole in tub.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Ross, Customer Care, April 6, 2022
Hello YooperinCT,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Front Control Dishwasher with Stainless Steel Interior.
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
Here are some troubleshooting steps that might help you with your concern.
The dishwasher is leaking
https://www.samsung.com/us/support/troubleshooting/TSG01001021/#dishwasher-displays-a-leakage-error-code
Samsung dishwasher cycles, options, and settings
https://www.samsung.com/us/support/answer/ANS00084182/
How to reset your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00087943/
The dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144374849
Thank you for choosing Samsung.
^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Overall nice cleans the dishes well. Better than some of the reviews
on August 24, 2015
Posted by: Cocina
from El Paso, TX, USA
Expertise:Intermediate
So far we like it. Very new at this point so need more time to evaluate. Wife liked the stainless steel interior vs plastic in other brands. Very easy to use. Only concern that was missing kick plate in packing materials and still waiting for replacement.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
This product is inferior to our older diswasher that it replaced.
on September 3, 2015
Posted by: SSken
from Ohio
Expertise:Intermediate
Does a very poor job of drying dishes. Very long completion cycle. Sanitizer function must be used to dry dishes which adds significant time to cleaning cycle.
Pros: Inexpensive, looks nice in stainless steel
Cons: poor performance, long drying cycle
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Noraina, Samsung Care, April 11, 2022
Hello SSken,
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and has a long completion cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392271.
-Noraina
Thank you for reaching out and sharing your feedback about your Samsung dishwasher. I understand you're having issues with your dishwasher as it does not dry dishes and has a long completion cycle. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001910/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001909/ if your dishwasher cycle takes a long time to finish.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00084182/ for the cycles, options, and settings.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dishwasher&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dishwasher.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144392271.
-Noraina
Written by a customer while visiting Samsung US
Customer Rating
5
good purchase
on September 14, 2015
Posted by: runner70
from Parma, OH, USA
I like how well it performs and yet is so quiet, my wife and I can sit in the kitchen and have a normal conversation.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Needs a Handle
on November 21, 2015
Posted by: KingOfDP
Although this Dishwasher works just fine, it does need a handle, or that the least, a natural locking mechanism instead of merely pulling harder than normal to open. It makes you think you will break the door just before it opens.
Pros: Realistic color
Cons: Did not meet expectations
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Angelica, Samsung Care, June 30, 2022
Hello KingOfDP,
Thank you very much for providing us with your suggestion on one of our products. We value our customer's feedback. We'll be glad to look into this for you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144653207
Thank you, and stay safe!
-Angelica
Thank you very much for providing us with your suggestion on one of our products. We value our customer's feedback. We'll be glad to look into this for you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Your Reference Ticket Number: 1144653207
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Super Quiet
on December 24, 2015
Posted by: Kayakman
from Abingdon, MD
This dishwasher replaced a 15-year old machine that was on its last leg. The Samsung is extremely quiet (hard to tell it's on) and does an excellent job. We are delighted with it.
Pros: Inexpensive
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US